There are a number of options. Annual premiums can be paid by credit card, debit card or 'Maestro'. You can also choose to set up a Direct Debit to ensure regular yearly renewal. Payment by instalments is also available with certain policies. There may be a small extra charge for this and it is only available on annual policies. To speak to an advisor about this cover please call 0800 052 0686.

Yes. If you wish to pay by Direct Debit, there is a small administration charge of 50p per month.

Our claims lines are open every day, 365 days of the year. Our friendly operators will be there to assist and advise you. Your claim number is printed on the policy schedule.

We aim to deliver a high standard of service at all times but should you ever have a reason to complain please go to our complaints page.

If you break down or have an accident more than one mile from home, we will arrange for an approved mechanic to attend to your car without delay. If your car cannot be repaired at the roadside, the contractor will take your car to the nearest and most suitable repairer. We will pay for the cost of the call -out, and up to an hour's roadside labour, plus towing charges.

If repairs to your car cannot be carried out the same day, we will pay for your car and passengers to be transported to your local repairer, your home or intended destination.

Any vehicle must be less than 20 years old (max) when cover starts. The following vehicles are eligible: Cars; motorised caravans; light vans; estate cars; caravans and trailers of proprietary make (i.e. not home built); 4x4 sport utility vehicles. All vehicles must not exceed a gross vehicle weight of 3,500kg, a length of 7m, a height of 3m and a width of 2.25m (including any load carried).

If you have purchased our Comprehensive Gold level of breakdown cover (which includes doorstep cover), we will arrange for an approved mechanic to attend to your car without delay. If your car cannot be repaired at the roadside, we will take your car to the nearest and most suitable repairer.

Yes, there are some situations that are not covered. These include:  

• Vehicles temporarily immobilised by floods or snow where our repairer cannot reach you or vehicles embedded in mud or sand
• Incidents resulting from motor racing, rallies, speed or duration trials
• Incidents resulting from a previous inadequate repair or poor maintenance
• Vehicles being used for hire or reward
• Vehicles not normally kept at the principal insured's address  

If your vehicle suffers repeated breakdowns this will show us you are not maintaining it as required by the policy. If you take our Comprehensive Gold level of cover then there is a limit of 6 claims per year under this cover.

Unfortunately not.

Our average response time is 40 minutes.