Need a new certificate?

It’s important for all our customers to have peace of mind when it comes to all aspects of their insurance policy with us.

If your insurance certificate is lost, damaged or stolen we will make sure we provide you with a replacement timely and efficiently. Simply email us at or contact the relevant department over the phone.


Ordering a replacement certificate over the phone

To order a replacement insurance certificate over the phone, please contact the relevant department using one of the below numbers:  

Home insurance - 0345 234 0117 - Choose options 2, 1, 4 and 3 after the welcome message

Car insurance - 0345 650 1212 - Choose options 1, 1, 4 and 2 after the welcome message

Travel insuranceIf you purchased your policy before 25th November 2015, please call 0800 183 1153

If you purchased your policy on or after 25th November, please call 0345 234 0008

Breakdown cover – 0345 650 1212 - Choose options 1, 1, 4 and 2 after the welcome message

Caravan insurance - 0800 781 9770


Before you get in touch

Before you get in touch with us to order a replacement certificate, please make sure you have at least three of the following details to hand:  

  • Your policy number
  • Post code
  • First line of your address
  • Your chosen payment method - e.g. direct debit, credit card
  • The number of bedrooms in your house (for home insurance)
  • Your car registration number (for car insurance)


How long does it take?

Your new certificate should be with us by post within five to seven working days. Unfortunately we can’t provide this to you by email.


Will I be charged for my new certificate?

You may be charged a £15 administration fee for each replacement certificate you require.