Breakdown insurance FAQs

  • How can I pay for my car breakdown policy?

    There are a number of options. Annual premiums can be paid by credit card or debit card. You can also choose to set up a direct debit to ensure your yearly renewal. You can also pay by instalments, there may be a small extra charge for doing this. To speak to an advisor about this cover please call 0800 052 0686.

  • What should I do if I wish to make a claim?

    Our claims lines are open every day, 365 days of the year. Our friendly operators will be there to assist and advise you. Visit out contact us page for the claims phone numbers.

  • What should I do if I wish to make a complaint?

    We aim to deliver a high standard of service at all times but should you ever have a reason to complain please go to our complaints page.

  • What happens if my vehicle breaks down and I have 'Roadside Assistance'?

    If you break down or have an accident more than one mile from home, we will arrange for an approved mechanic to attend to your car without delay. If your car cannot be repaired at the roadside, the contractor will take your car to the nearest and most suitable repairer. We will pay for the cost of the call -out, and up to an hour's roadside labour, plus towing charges.

  • What happens if my vehicle breaks down and I have 'Comprehensive Gold'?

    If repairs to your car cannot be carried out the same day, we will pay for your car and passengers to be transported to your local repairer, your home or intended destination.

  • Is my vehicle eligible?

    Any vehicle must be less than 20 years old when cover starts. If you choose the Total Protection level of cover, the vehicle must be no more than 10 years old. The following vehicles are eligible: Cars; motorised caravans; light vans; estate cars; caravans and trailers of proprietary make (i.e. not home built); 4x4 sport utility vehicles. All vehicles must not exceed a gross vehicle weight of 3,500kg, a length of 7m, a height of 3m and a width of 2.25m (including any load carried).

  • What happens if I need help at home or within one mile from home?

    If you have purchased our Comprehensive Gold or Total Protection level of breakdown cover (which includes doorstep cover), we will arrange for an approved mechanic to attend to your car without delay. If your car cannot be repaired at the roadside, we will take your car to the nearest and most suitable repairer.

  • Are there any circumstances that are not covered?

    Yes, the following circumstances are not covered: vehicles temporarily immobilised by floods or snow where our repairer cannot reach you or vehicles embedded in mud or sand; incidents resulting from motor racing, rallies, speed or duration trials; incidents resulting from a previous inadequate repair or poor maintenance; vehicles being used for hire or reward; vehicles not normally kept at the principal insured's address.

  • Is there a maximum number of call outs that can be made in one year?

    Yes, there is a limit of 6 claims per year.

  • Can we cover vehicles not registered in the UK?

    Unfortunately not.