Or call our UK-based special advisors

0800 561 0711

Lines are open:
8.30am - 8pm Mon - Fri
8.30am - 4pm Saturday

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Your 24/7 UK-based claims team is ready to help you.

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For the seventh year running we have been awarded the highest 5 Star Rating by independent financial researcher Defaqto, for our excellent cover and benefits.

Home insurance FAQs

Read our most frequently asked home insurance questions. 

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Home Insurance optional extras

When you take out a home insurance policy with us, it’s important for us to know you’re comfortable that everything in your home will be protected. To help you personalise your policy and get the most out of it we provide a range of optional home insurance extras including:

  • Home Protection
  • Garden Secure
  • Personal Legal Protection
  • Key Protection
  • Personal Accident cover


Home Protection

  • Offering 24 hour assistance
  • Up to £250 for emergency overnight accommodation
  • No excess
  • Response from a trusted and registered contractor usually within 2-4 hours
  • Up to £500 (including VAT) to cover costs for emergency repairs (including call out, labour, parts, and materials).
  • Two levels of cover – Home Protection & Home Protection Plus

Learn more about our Home Protection Policy


Garden Secure

Cover up to £750 against damage to any of the following that are found within the boundaries of your home:

  • Walls
  • Gates
  • Fences
  • Patios
  • Trellises
  • Hedges
  • Lawns
  • Plants
  • Trees
  • Shrubs

Learn more about our Garden Secure Policy


Personal Legal Protection

Letting a third party negotiate on your behalf or any of your family living at home. You can receive up to £50,000 per claim for:

  • Disputes about personal injury or death
  • Contract disputes – these can include the purchase, hire or sale of goods
  • Employment tribunals
  • Boundary disputes and trespassing, or other disputes relating to the ownership or occupation of your home


Key Protection

You can claim up to £1,500 (including VAT) towards:

  • Lock and key replacements
  • Onward transportation in the event of lost or stolen home, car and/or office keys.

Learn more about our Key Protection policy.


Personal Accident cover

Our Personal Accident cover provides up to £30,000 per person, per year, with no upper age limit, for accidents which cause:

  • Death
  • Loss of Speech
  • Loss of Sight in both eyes (£15,000 for loss of sight in one eye)
  • Loss of Hearing (£7,500 for loss of hearing in one ear
  • Fracture of one or more bones up to £1000 depending on the bones you break however if the fracture is due to Osteoporosis or bone disease diagnosed prior to the cover starting will be excluded
  • Physiotherapy if required up to £100 for a maximum of 5 sessions

To add Personal Accident cover to your policy, call 0800 561 0711.

Limits and exclusions apply, for full details please read our policy wording.


Learn more about our home insurance policies, or call us on 0800 561 0711 to speak to an advisor for more information. 


*Household claims service, provided by Ageas Insurance Limited, has been awarded ServiceMark accreditation from the Institute of Customer Service.