All the information you need in the event of a claim will be sent with your policy. Should you need to make a claim before receiving your policy, please contact us on 0845 650 1333 or click here for more info.

Any alterations or additions to your policy can be made simply by calling one of our Customer Service Advisors on 0845 650 1333. Most alterations can be made while you are on the line. Our advisors can also offer you a full range of policy enhancement products, and will be happy to discuss any other insurance-related queries you have.

5 to 10 working days.

We aim to deliver a high standard of service at all times but should you ever have a reason to complain please go to our complaints page.

If you are not satisfied with your RIAS policy, you have 14 days from receipt of your policy documents to cancel it. To cancel, please call 0845 650 1333. You can still cancel your policy after this 14-day period, full details can be found in your policy booklet (which you receive after you take out the policy).

Please send an email to customer services including, if possible, the source code associated with the gift.

Follow these useful home insurance security tips. Doing so could also help you qualify for a discount with RIAS.

Yes, we’ll even pay you up to £25 if your current insurer charges you to switch to RIAS.

Yes, if you take out our ‘Personal Belongings Away From Home‘ option you and/or your family‘s personal belongings are covered for £5,000 in total, £1,500 for a single article. Money (up to £300) and credit cards (up to £500) are also covered.  This option covers against loss in Europe. Cover is also provided anywhere else in the world for up to 60 days in any period of insurance.

Yes, if you have not claimed within three years.

Yes, the policy is 'new-for-old'. That means all items (except clothing and household linen more than three years old) will be replaced with the new equivalent without any deduction for wear and tear.

Yes, we need to be made aware of any structural changes to or near the property before the work commences.

Yes, please contact us before leaving your property if it will be unoccupied for 60 days or longer.

For wedding gifts, the maximum claim limit under our contents policy is automatically increased by 10% for one month before and one month after your wedding day or the wedding day of any permanent member of your household. To add extra reassurance over the month of December, the maximum claim limit of our contents policy is also increased by 10% to cover gifts and extra food and drink that you might purchase at Christmas time.

If the value of any item is greater than £1,500, please contact our Customer Service Team on 0845 650 1333 and they will arrange the appropriate cover.

No, you’ll need to cancel your existing policy.

No, you won’t incur a charge for working at home, but please contact us about exclusions.

Yes, up to £5,000 with standard contents cover, provided that the building is locked and is situated on a permanent foundation.

Yes, up to the value of £500.

Contents can be increased from £50,000 up to a maximum £100,000 if certain security measures are taken. This additional cover is subject to an additional premium. Buildings have a £1,000,000 limit.