This job role includes:
Through strong planning and organisational skills the post holder will be responsible for providing extensive PA support to the Managing Director of the Company. This is a highly visible position and the post holder will be in constant verbal and written communication with Senior Director’s within the Fortis Group.
The post holder will be responsible for the effective and efficient daily management of the Managing Director’s calendar, ensuring that the MD’s time is focussed on key business activities and priorities. It is the responsibility of the post holder to know where and how to contact the Managing Director throughout the day, as Senior Director’s and members of the Management Team rely upon the post holder to provide this focal point of contact.
In this prominent role, the post holder is frequently the first point of contact for customers, colleagues and business partners, and it is therefore imperative that the post holder effectively screens all communications for the Managing Director.
The post holder will be responsible for handling business sensitive and confidential information on a daily basis including drafting, editing, formatting documents, and be accountable for the dissemination of this information to the appropriate parties.
This job role includes:
Responsible for the management, control and development of workforce management systems and processes for RIAS call centres. Includes the production and management of call forecasting models and associated resource plans and schedules. To manage the implementation of mid to long term plans in order to drive business efficiency.
This job role includes:
To establish the insurance needs of existing customers through outbound calling and to advise, recommend and sell the Home Emergency product and other related add-ons.
This job role includes:
To establish the insurance demands and needs of prospective and existing customers and to advise, recommend and sell general insurance products in areas for which are authorised.
This job role includes:
To service inbound customer telephone queries, and where appropriate recommend insurance products, as per customer needs and demands.