RIAS 'Still Giving at 50'

Grandparents Report

Escape of Water Campaign

The Great Escape

Post Thaw Check

As severe weather warnings have been issued across the UK, please ensure you have your policy number and insurer details to hand in case you need to refer to them in an emergency.

If you are affected by flooding, please refer to your schedule of insurance to confirm who your insurer is and call:

Building & Contents Insurance Claims:

Fortis – 0845 122 3281
Canopius – 0845 122 3285
AXA – 0870 850 3516
Legal & General – 0845 674 0753
J.R. Clare – 0870 420 1262

Car Insurance Claims:  

08451 256 850

All the above insurers are open 24 hours a day, 7 days a week.

If you are unsure who your insurer is please call RIAS on 0845 234 0117 and an advisor will be able to help you. Our opening hours are 8.30am to 8.00pm Monday to Friday and 8.30am to 4.00pm on Saturday.

For further advice and information on areas affected please visit the Met Office’s website www.metoffice.gov.uk/.

• Client of the Week (Sarah Howe) - Marketing Direct

RIAS held a free fashion show, in association with Castlepoint Shopping Park, Marks and Spencer and Next, to raise funds for the Juvenile Diabetes Research Foundation (JDRF) on Saturday 15 August at Castlepoint.  See some of our staff 'in-action' below.

Rising fear of burglary is a key safety concern for over 50s - Home Safety Tips

Ten top tips for safe winter driving

Because of the professional commitment and high performance levels of managers, teams and individuals within RIAS, we have received the following awards and accolades:

2009

• Finalist – 2009 Insurance Times Awards recognised RIAS in the ‘Customer Service Initiative’ category.
• Finalist – 2009 UK Broker Awards recognised RIAS in the ‘Customer Servce Provider’ category.
• Finalist – 2009 British Insurance Awards in the ‘Customer Care Award’ category, where we were particularly recognised for our customer-centric culture and service innovation, including the launch of ‘Voice of the Customer’, an online system allowing all employees to feedback customer comments.
• Winner: Highly Commended – 2009 CCF European Call Centre Awards in the ‘Best Centre for Customer Service’ category, highlighting that the Customer Service teams at RIAS are among the best in Europe. 
   

2008

RIAS was voted 1st for Claims Payouts and 2nd for Overall Performance by the readers of Auto Express, Britain’s biggest car weekly.

We received a Commendation at the CCF European Call Centre awards in the ‘Best People Practice’ category.

RIAS was Highly Commended at the UK Broker Awards in the ‘Intermediary of the Year’ category.

2007

RIAS won the prestigious Insurance Times Personal Lines Broker of the Year award. The panel of industry judges picked RIAS not only for its outstanding year-on-year business performance, but also for its provision of value for money products allied with high levels of customer service.

RIAS was ranked 3rd out of 45 insurers by the readers of Auto Express. Our customer satisfaction rate was 84%. Summarising our performance, Auto Express concluded, ‘according to [our readers] reviews, the insurance on offer is hard to beat.’

We were shortlisted for the CCF European Call Centre Awards for Best Outbound Campaign.

2006

RIAS won the DMA People’s Choice Award for General Insurance Direct Marketing.

At RIAS we take our responsibilities seriously. For us that means making a positive contribution not only to the communities in which we operate, but also to charities and causes that help and affect our customers.

Reflecting this, our Community Relations Programme focuses on:

• Supporting and encouraging our staff to raise money for charity on an ongoing basis
• Supporting charities that are relevant and important to our customers
• Supporting charities and organisations within our employees’ local communities
• Supporting and encouraging our employees to participate in recognised mentoring schemes within their local communities
• Supporting one national charity each year to deliver maximum impact. For 2008/09 RIAS is supporting Marie Curie Cancer Care

Activity Information

In our support of Marie Curie Cancer Care we hold monthly dress-down days with voluntary staff donations providing the basis of our contribution to the charity. Our fundraising target for the year is £25,000. Special activities include a sky-diving challenge we held in June, and in July the punishing Three Peaks Challenge led by our Managing Director, Janet Connor.

The Outward Bound Activity Centre in Belfast received a grant from RIAS enabling 10 underprivileged Belfast students to take part in a five-day personal development programme in the Lake District.

In Bournemouth RIAS is supporting the Juvenile Diabetes Research Foundation (JDRF). Janet Connor is the Chairperson for the inaugural JDRF Bournemouth and Poole sponsored walk, which will take place at Upton Country Park on 13 September 2009.