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Double nomination for RIAS in prestigious industry awards
- Insurance Times Awards recognises RIAS for its innovative customer care excellence and employee development
Over 50s insurance provider RIAS is celebrating after being shortlisted in the ‘Customer Services Initiative of the Year’ category at the 2009 Insurance Times Awards. In addition RIAS has also been shortlisted as part of a joint entry with parent company Fortis UK in the ‘Training Programme of the Year’ category.
The specialist insurer has already been recognised for its customer-centric culture and service innovation this year in the British Insurance Awards, UK Broker Awards and the CCF European Call Centre Awards.
The innovative ‘Voice of the Customer’ online tool encourages employees to feedback customers’ comments to help further enhance the RIAS customer experience. All 1,100 RIAS employees, based in two UK offices in Bournemouth and Belfast, are developed and rewarded on their commitment to customer service.
Now in their 12th year, the annual Insurance Times Awards showcase leaders in the insurance industry that are customer driven and dedicated to both the industry and its reputation. Being recognised by the Awards has become the benchmark by which the industry judges itself.
Janet Connor, Managing Director of RIAS comments: “We are delighted to be shortlisted in not one, but two categories at this year’s Insurance Times Awards. Customer excellence is at the centre of how we operate and we’ve introduced a dedicated Customer Experience Team to ensure that our high standards are maintained. Investing in our employees and customer service as well as providing value for money products, means that our customers have the best possible experience. It’s something that we’re proud of and recognised for in the industry.”
The winners of the 2009 Insurance Times Awards will be announced in December.
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For more information about the range of products available from RIAS visit www.rias.co.uk
For further information please contact:
Lucy Pope
Consumer Communications Manager, RIAS
lpope@rias.co.uk
01202 254445 / 07500 665791
Blair Catchpole
Consumer Communications Executive
blair.catchpole@fortis-uk.com
01202 254489 / 07909 222026
About RIAS
RIAS was established in 1992 and is a specialist provider of insurance products for the over 50s age group.
Part of Fortis (Insurance UK), RIAS has over 970,000 customers, employees over 1,100 people across two UK sites, and is one of the UK’s fastest organically growing insurance intermediaries. RIAS negotiates with a panel of insurers to secure competitive, value for money products.
As a leading provider of award-winning personal and commercial lines insurance solutions in the UK, Fortis has a successful customer-centric strategy, founded on aligning its activities to how customers want to buy insurance, combined with delivering high quality products, manufactured at costs better than market norms.
Insuring in excess of 7 million customers and working with a range of partners, Fortis is recognised for delivering consistent and high-quality customer experiences. In 2007, its profit before tax and interest (excluding impact of weather related events) was £92.2 million and its GWP was 757.8 million.