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RIAS NAMED AS TOP 2 CAR INSURANCE PROVIDER
- Over 50s insurer maintains great position in Auto Express Driver Survey
Specialist insurance provider RIAS is celebrating after being named in the Top 2 Car Insurance Providers in the UK, as voted by 20,000 Auto Express readers in the 2009 Driver Power survey.
The survey, which benchmarks 45 of Britain’s leading insurance companies, asked readers about all aspects of car insurance, covering communication, helpfulness, value for money and performance.
RIAS has maintained its 2008 position, with particularly strong ratings in helpfulness and product performance this year. Auto Express readers recognised RIAS’s approach to ‘tailoring products to suit, as required’, as well as the range of products and services; ‘with all sorts from mechanical breakdown cover to funeral planning via its website, RIAS offers a range of services that’s tough to beat.’
The over 50s insurer has already been applauded for its customer-centric culture and service innovation this year at the British Insurance Awards, UK Broker Awards and Insurance Times Awards. RIAS also received a Highly Commended Award at the 2009 CCF European Call Centre Awards in the Best Centre for Customer Service Category.
Janet Connor, Managing Director of RIAS comments: “Being recognised as a Top 2 Car Insurance Provider is a fantastic accolade for RIAS, and underlines our commitment to ensuring our customers have the best possible experience. Our brand focuses on tailoring insurance for the over 50s, providing choices and treating our customers with respect, coupled with offering value for money products. The Driver Power survey has not only identified our quality of service, but also highlights the fact that today’s consumers value the total experience when dealing with their car insurance provider, rather than just focusing on price. And to be voted as one of the top providers in the market by consumers, the people who really matter, is a huge achievement.”
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For more information about car insurance from RIAS, as well as the full range of products available, visit www.rias.co.uk
For further information please contact:
Lucy Pope
Consumer Communications Manager, RIAS
lpope@rias.co.uk
01202 254445 / 07500 665791
Blair Catchpole
Consumer Communications Executive
blair.catchpole@fortis-uk.com
01202 254489 / 07909 222026
About RIAS
RIAS was established in 1992 and is a specialist provider of insurance products for the over 50s age group.
Part of Fortis (Insurance UK), RIAS has a million motor, home and travel insurance customers, employs over 1,100 people across two UK sites, and is one of the UK’s fastest organically growing insurance intermediaries. RIAS negotiates with a panel of insurers to secure competitive, value for money products.
As a leading provider of award-winning personal and commercial lines insurance solutions in the UK, Fortis has a successful customer-centric strategy, founded on aligning its activities to how customers want to buy insurance, combined with delivering high quality products, manufactured at costs better than market norms.
Insuring in excess of 7 million customers and working with a range of partners, Fortis is recognised for delivering consistent and high-quality customer experiences. In 2008, its non-life profit before tax and interest was £76 million and its non-life GWP was £760 million.