29th July 2009
RIAS receives further customer service excellence recognition
Specialist insurer named as finalist in two top industry awards
Over 50s insurance provider RIAS is celebrating once again after being named as a finalist in customer service categories in two prestigious industry awards - the UK Broker Awards and the CCF European Call Centre Awards.
For the third time in just two months RIAS has been recognised for its customer service excellence and innovation. These latest two accolades come hot on the heels of RIAS being announced as a finalist in the 'Customer Care Award' category at the 2009 British Insurance Awards in June.
As a finalist in the 'Customer Service Provider' category of the 2009 UK Broker Awards, RIAS has been particularly recognised for its customer-centric culture and service innovation, including the launch of 'Voice of the Customer', an online system allowing all colleagues to feedback customer comments and insight to directly enhance the RIAS customer experience.
The 2009 CCF European Call Centre Awards have acknowledged RIAS in the 'Best Centre for Customer Service' category, highlighting that the Customer Service teams at RIAS are among the best in Europe.
Janet Connor, Managing Director at RIAS comments: "We are extremely proud to have been named as a finalist in both of these high profile industry awards. Being recognised by independent judges for providing excellent customer service in an increasingly competitive arena is extremely rewarding. We are committed to listening to and understanding the needs of our customers, as well as treating them with respect, so both the finalist nominations are a real testament to our values."
Adam Clarke, spokesperson for the CCF European Call Centre Awards, said: "Our awards highlight the quality performances of individuals, teams and call centres as a whole, and has entries in the hundreds, so to be a finalist is an excellent achievement."
Although independent of each other, the winners of both the 2009 UK Broker Awards and the CCF European Call Centre Awards will be announced in September.
For more information about the full product range available from RIAS, visit www.rias.co.uk
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About RIAS
- RIAS was established in 1992 and is a specialist provider of insurance products for the over 50s age group
- RIAS negotiates with a panel of insurers to secure competitive, value for money products
- Part of Fortis (Insurance UK), RIAS has over 970,000 customers, employees over 1,100 people across two UK sites, and is one of the UK's fastest organically growing insurance intermediaries
For further information:
Lucy Pope, Consumer Communications Manager RIAS Plc 01202 254445 lpope@rias.co.uk
www.rias.co.uk