Insurance & You

Friday, 31 January 2014

Weather Alerts and Your Insurance

From gale-force winds to extreme cold and flooding, the weather has a big influence on insurance claims. In our experience, the best protection against extreme weather conditions - for you, your family and your home - is plenty of warning and preparation.

To stay up-to-date with the latest weather warnings, we recommend keeping an eye on the Environment Agency and Met Office’s website. And remember, the weather can change quickly, so keep checking for the latest information and advice.

Wellies in water


If the worst happens and you are affected by severe weather conditions, rest assured help is at hand. During an emergency, please ensure you and your family are safe before contacting your insurance provider at the earliest opportunity. It always helps to have your insurer contact details and policy number to hand, just in case.

In times of a crisis, we know it’s difficult to think clearly. That’s why you have access to professional claim teams who are here to steer you through the process from start to finish. Insurers are available 24 hours a day, 7 days a week, so you can call right away and set your mind at ease.


For building & contents insurance claims, please call Ageas on 0345 122 3281. For car insurance claims, call Ageas on 0345 125 6850.

If you’ve forgotten or misplaced your insurer details, please call us on 0345 234 0117 and we’ll be able to help. Our normal (non-emergency) opening hours are:

Monday to Friday: 8.30am to 8.00pm
Saturday: 8.30am to 4.00pm

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