Ageas wins Gold Standard Award fourth year running

Judges comment on ‘outstanding claims handling process’ at prestigious awards ceremony

Ageas, parent company to Bournemouth based over 50s insurance provider RIAS, has won the prestigious Gold Standard Award for Insurance for the fourth year running recognising the work across the Ageas businesses in the UK.

The Gold Standard Awards aim to identify financial services companies that demonstrate a strong business structure and excellent customer-orientated practices. Now in their ninth year, the Awards take into account financial strength and assess areas such as trust, fair value, service as well as capability to conduct business.

They are designed to identify companies that not only have strong structures and procedures in place, but are going above and beyond standard business practices to offer customers the best possible experience when using financial services or buying financial products.

There were over 60 entrants to this year’s Awards, run by Incisive Media (publisher of insurance titles including Post Magazine, Insurance Age and Cover magazine). A presentation ceremony took place at the House of Commons, recognising the winners and those who were highly commended.

The judges’ comments included:

• ‘Ageas displays a real commitment to improving services and has an outstanding claims handling
• process in place.’
• ‘Excellent involvement in insurance activities in order to promote trust in the sector.’
• ‘Training and career development is well thought through.’

This is a fantastic award to receive as it is one of the toughest to achieve in the financial services industry. We are the only company to have ever been awarded the Gold Standard for Insurance.