You can pay for your policy using a credit or debit card. For full details, ask our fully trained staff on 0845 234 0008.

Our claims phone lines are open every day, 365 days of the year. Our friendly operators will be there to assist and advise you. Your claim number is printed on the policy summary.

We aim to deliver a high standard of service at all times but should you ever have a reason to complain please go to our complaints page.

Unless your trip will be completed within 1 month of buying the insurance you have the right to cancel your policy within 14 days of the date of issue or receipt of your documentation, whichever is later.  We will refund to you any premiums you have paid provided you have not submitted a claim or know of any circumstances that may lead to a claim.

The cover offered for our Annual and Single Trip policies is almost identical. An Annual Policy is more suitable for anyone who is likely to travel more frequently.

Annual policies provide cover for trips up to 91 days each and a maximum of 183 days in total in the year. Single Trip policies normally provide cover for trips of up to 62 days.

We will welcome customers up to the age of 79 on Annual policies and 89 on single trip policies over 31 days. There is no upper age limit for single trip policies up to 31 days in Europe and the United Kingdom.

As long as you have declared all of these to us (for each member of the travelling party) and paid any additional premium that may be due, your policy can  normally be extended to cover your existing medical conditions. We offer a medical screening process. Once you have accepted the policy, we will take you through this process. 

The Foreign and Commonwealth Office publishes the latest advice on every country and whether it is safe to travel. Visit the Foreign and Commonwealth Office website here. Alternatively, contact the Foreign and Commonwealth Office Travel Advice Line on 0845 850 2829