Customer Comments
8 out of 10 customers* would recommend RIAS to family or friends!
Motor Insurance
Mr Keen, Tain
"In my 45 plus years of driving experience, I have yet to receive a renewal premium that was lower than the previous years – until now. For this I thank and commend you."
Mr Cocksley, West Yorkshire
“In my 45 plus years of driving experience, I have yet to receive a renewal premium that was lower than the previous years – until now. For this I thank and commend you.”
Mr Tudgay, Gloucestershire
"I have had my car insured with RIAS for about 5 years and your premiums seem unbeatable."
Mrs Williams, Oxfordshire
"May I take this opportunity to congratulate you on the friendliness and professionalism of all the staff I have dealt with while arranging my insurance and breakdown cover."
Mr Evans, Gwent
"Thank you very much for your help for handling my claim so quickly. Within 5 hours of the accident I received a courtesy car and within 12 days a cheque for settlement of the claim. You must be the best insurance company in the UK. Once again, many thanks to you all."
Home Insurance
See what our customers say about our service and our prices.
Mr Elliott, Gloucestershire
"If you're 50+, RIAS is a must. No-one else comes close on price."
Mrs Barker, Loughborough
"The sales advisor could not have been more helpful. He took the time to explain everything in detail and went over everything I was not sure about with patience."
Mrs Chambers, Nottingham
"It was all sorted by phone within 5 minutes - no paperwork - and I saved over £100. RIAS were very helpful at all times."
Mr Williams, N.Lanarks
"I found James to be articulate, friendly and extremely knowledgeable. The quote was forthcoming and saved me in excess of £250.00. I have been with Direct Line for 18 years and I guess became blasé, your cover is identical to Direct Line but so much more affordable."
Mr Crozier, Surrey
"We found that the member of your staff that we spoke to about renewing our Home Insurance was so helpful and knowledgeable and explained everything in such detail, it seemed more like speaking to a friend than a complete stranger, making it much easier for us to change to RIAS."
Mrs Hobbs, Devon
"By switching to RIAS Home & Contents Insurance we saved the equivalent of what was our contents insurance with our previous insurer @ £200. Well done RIAS!!"
Mrs Chandler, Kent
"The service was excellent. What more can I say!"
Mrs Kelly, Derbyshire
"I feel I am qualified to comment on your service as I was employed in insurance over many years during my working life. This is a complex and intricate medium to explain to the public in general and it was obvious that your staff were well trained and handled any queries in an efficient and friendly manner. As an OAP, on a low fixed income, the £50 I saved for a higher level of cover was a bonus indeed."
Mr Oram, Shropshire
"I have saved over £150 pa by insuring with RIAS. I can only say I wished I had changed insurer earlier."
Mr Peck, Kent
"Excellent service, excellent price, customer friendly documentation. I wish all my purchases were this easy. Saved over £170 on this policy compared to my previous insurer. Well done…"
Mr Travers, West Sussex
"Courteous, helpful service, with comprehensive information. This was followed by a price £70 cheaper than Norwich Union."
Mr Fry, Roxboroughshire
"The sales advisor was excellent. He was friendly, most informative and answered questions succinctly. I saved £109 (35%) in comparison with the insurer who had had my business for several (claim free) years. Although I have only been with RIAS since earlier this month, the company has made an excellent impression, living up to the promises made in its advertisement."
Mr Clark, Dundee
"The fact that this was not an introductory offer that would inevitably rise next year was an important point to me."
Mrs Taylor, West Sussex
"RIAS offered us an increased level of cover at a saving of more than £120 on the renewal premium with our previous insurer - I'm very glad we called!"
Dr Thompson, East Sussex
"Competitive pricing....personal recommendation....specialist market for older clients....over £200 less than SAGA."
* 8 out of 10 customers would recommend RIAS to family or friends!
Source: research conducted by Ipsos MORI for RIAS in January/February 2008, among 300 RIAS home insurance and 307 RIAS motor insurance customers.