We aim to ensure we continue to deliver a high level of service for our customers in their time of need. Whether you have a claim related to your home, car or travel insurance, or you're helping your local community or are an NHS worker, we're doing all we can to support you.
For your peace of mind, here are some of the options we can offer you if you're a Rias customer and are being impacted by Coronavirus (COVID-19).
You don’t need to call. Government guidance is changing daily, and we continue to monitor the situation. We will adapt the support we provide as needed and continue to update this page. If you need our help or have any concerns, please contact us.
Customers who purchased their insurance directly with Rias can manage their account online. For urgent queries, our teams are available between 8.30am and 6.00pm Monday to Friday, and 9.00am to 1,00pm on Saturday.
Details of how to get in touch are available on our existing customers page.
Customers needing to register a claim can do so using our make a claim page.
Customers needing to register a claim can do so using the following page:
Yes. We're busy helping customers every day.
To support the effort to tackle this pandemic, we’re prioritising key workers’ car insurance claims to make sure they are able to continue their vital work.
For home insurance claims, our suppliers are working within government guidelines, and where it is safe to do so, are making sure customer’s homes are back to normal as promptly as possible.
Current government restrictions mean that, across all claims, some activity might be limited or that some things take longer than usual. Our teams will advise you on whether this will affect your claim and how we can help limit any inconvenience as your claim progresses.
Our primary concern is the safety of our employees and their loved ones. To ensure that they stay well and can continue to provide an essential service to our customers we have taken a number of steps to minimise the number of people at our offices.
We have invested in additional equipment and systems so that 50% of our team are able to work from home by April, growing to over 80% by Easter.
There are some services we’re not yet able to deliver through home working and, to maintain that service, we are asking less than 100 employees to come into the office. To keep them safe, we’re enforcing guidelines, including ensuring no one sits within two metres of anyone else, deep cleaning regularly and encouraging people to talk to us about any worries so we can help.
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