Yes. We're busy helping customers every day.
To support the effort to tackle this pandemic, we’re prioritising key workers’ car insurance claims to make sure they are able to continue their vital work.
For home insurance claims, our suppliers are working within government guidelines, and where it is safe to do so, are making sure customer’s homes are back to normal as promptly as possible.
Following recent Government announcements, some members of our team are now working at home with children. This means that it may take us longer than we would like to answer your calls. Please be patient with our team and be assured we will look to help you as quickly as we can.
Current government restrictions mean that, across all claims, some activity might be limited or that some things take longer than usual. Our teams will advise you on whether this will affect your claim and how we can help limit any inconvenience as your claim progresses.