Existing customers

How to upload your documents

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We want to make sure uploading your documents is as easy as possible. The best way to do this is in your online account, where you can upload documents such as your No Claims Discount. 

Uploading your proof of No Claims Discount

If we've asked you to provide proof of your No Claims Discount, you can upload this safely and securely in your online account.

Please note we can only accept the following files: GIF, PNG, PDF, JPG, JPEG and JPE and files can be no larger than 3MB.

Information we'll need to see

We need to see the entire document, including:

  • the registration number
  • number of No Claims Discount years
  • expiry date of the policy
  • any claims and convictions
  • the name of your previous insurer

How do I upload my No Claims Discount?

Step 1

You can upload your No Claims Discount by:

  • taking a picture on your camera, phone or tablet
  • scanning the document
  • using a document saved on your PC

Step 2

Once you've logged into ‘My account’ click on ‘Manage Policy’

Upload NCD step 2

Step 3

Click on ‘Upload documents’

Upload NCD step 3

Step 4

Select the ‘Add files’ button

Upload NCD step 4

Step 5

You'll then need to select your proof of No Claims Discount document from the relevant folder on your computer. Please double check you upload the correct file.

Upload NCD step 5

Step 6

Finally, use the drop down menu and select ‘proof of NCD’. Then click ‘Start Upload’.

Upload NCD step 6

Step 7

Once your file has uploaded, click 'Finish'.

Upload NCD step 7

You'll receive a confirmation email from us within five working days to let you know we've received your proof of no claims discount.