On 11/03/2020 the World Health Organisation declared the ongoing Coronavirus (COVID-19) outbreak a pandemic, at which time it became a known event. This affects the cover provided by Rias Travel Insurance policies.
Any policies purchased on or after 17/03/2020 will not include cover under any section (apart from the Medical Expenses section) for claims directly or indirectly caused by the Coronavirus, including any preventative containment or delay measures implemented nationally or internationally.
For any policies issued before 17/03/2020 cover remains as per the policy's terms and conditions.
Our policies will not provide any cover if the Foreign, Commonwealth and Development Office (FCDO) are advising against all (or all but essential) travel to your destination. In the present circumstances, as the FCDO advice on foreign travel is susceptible to rapid and significant change, we strongly recommend that you visit the FCDO website to check the up to date advice against your actual or potential travel plans before purchasing travel insurance.
Frequently asked questions
Policyholders overseas should refer to the FCDO travel advice page for the country they are visiting and plan accordingly.
Provided you did not travel to one of these areas after the FCO advice was issued, your Rias Travel policy insurance period will be automatically extended up to 30 days if you have to be held in quarantine.
Policyholders planning to travel should refer to the Foreign Office Coronavirus travel advice page, and also sign up to email alerts.
If you travel after the FCDO advice was issued, you will not be covered by any part of your Rias Travel policy.
You should contact your airline or tour operator to change your flights, obtain a refund or arrange an alternative holiday.
As long as you have not travelled to a destination that the Foreign, Commonwealth and Development Office (FCDO) advise against all or all but essential travel to, or whilst the FCDO or UK Government advise against all but essential travel from the UK, then there will be cover under the medical expenses section (subject to the normal terms and conditions).
We strongly recommend you visit the FCDO website for up to date advice concerning your travel plans.
If you purchased your policy and booked your trip prior to 17th March 2020, our travel policies will provide cover for unused travel and accommodation costs (which have not been or cannot be recovered from your travel provider or from anywhere else) if you become ill with Coronavirus before your trip and are confirmed as not medically fit to travel. For any policies purchased or future trips that were booked, after 17th March 2020, the only cover for anything related to Coronavirus is in respect of claims under the medical expenses section
In all cases you should first contact your airline or tour operator to change your flights, obtain a refund or arrange an alternative holiday.
Your policy provides cover if you need to cancel your trip for reasons as outlined in your policy wording. If you have a trip booked for a future date then you should not cancel your policy as this will mean you will no longer have cancellation cover for that trip.
If the trip has not taken place due to the travel restrictions currently in place, and provided you have not made a claim under the policy, and there are no claims pending to be made, then you can cancel your single trip policy and will receive a 50% refund in the premium (excluding any administration charges involved in the issuing or amending of the policy).