Rias Travel Insurance

How does Coronavirus (COVID-19) affect my travel insurance?

Because the World Health Organisation declared the ongoing Coronavirus (COVID-19) outbreak a pandemic on 11th March 2020 this is now a known event. This affects the cover provided by Rias Travel Insurance policies.

Any policies purchased on or after 17/03/2020 will not include cover under any section (apart from the Medical Expenses section) for claims directly or indirectly caused by the Coronavirus. This includes any preventative containment or delay measures.

For any policies issued before 17/03/2020 cover remains as per the policy's terms and conditions.

Our policies will not provide any cover if the Foreign and Commonwealth Office (FCO) are advising against all but essential travel to your destination. In the present circumstances, as the FCO advice on foreign travel is susceptible to rapid and significant change, we strongly recommend that you visit the FCO website to check the up to date advice against your actual or potential travel plans before purchasing travel insurance.

Frequently asked questions

1. I’m currently abroad and have been placed into quarantine, what cover is in place?

  • From 17th March the FCO has advised British citizens against all but essential travel worldwide, this initially applies for a period of 30 days.
  • British citizens overseas should refer to the FCO travel advice page for the country they are visiting and plan accordingly.

Provided you did not travel to one of these areas after the FCO advice was issued, your Rias Travel policy insurance period will be automatically extended up to 30 days if you have to be held in quarantine.

2. I am looking to travel to an area where the Foreign & Commonwealth Office (FCO) have advised against all or all but essential travel. Will my cover be impacted?

From 17th March the FCO has advised British citizens against all but essential travel worldwide, this initially applies for a period of 30 days. British citizens planning to travel should refer to the Foreign Office Coronavirus travel advice page, and also sign up to email alerts.

If you travel after the FCO advice was issued, you will not be covered by any part of your Rias Travel policy. 

You should contact your airline or tour operator to change your flights, obtain a refund or arrange an alternative holiday.

3. While abroad I have contracted Coronavirus (COVID-19) and am in need of medical help, am I covered?

As long as you have not travelled to a destination that the Foreign and Commonwealth Office (FCO) advise against all or all but essential travel to, or whilst the FCO advise against all but essential travel from the UK, then there will be cover under the medical expenses section (subject to the normal terms and conditions).

We strongly recommend you visit the FCO website for up to date advice concerning your travel plans.

4. I have contracted Coronavirus (COVID-19) before travelling and have to cancel a planned trip, am I covered?

Our travel policies will provide cover for unused travel and accommodation costs (which have not been or cannot be recovered from your travel provider or from anywhere else) if you become ill before your trip and are confirmed as not medically fit to travel. 

You should first contact your airline or tour operator to change your flights, obtain a refund or arrange an alternative holiday.

5. I am currently aboard and want to return home early, am I covered?

The FCO advises all British travellers overseas to return home to the UK now. If you are already abroad, you should contact your travel agent, tour operator or airline, or the British embassy where you are, to enquire about the availability of an early return home.

6. I have an annual multi trip policy that I now cannot use because of the travel restrictions in place. However, I have a trip booked in the future. Should I cancel my policy now, and take one out nearer the time of the trip?

Your policy provides cover if you need to cancel your trip for reasons as outlined in your policy wording.  If you have a trip booked for a future date then you should not cancel your policy as this will mean you will no longer have cancellation cover for that trip. 

7. I have a single trip policy, my trip has been cancelled and is not taking place. Can I cancel my policy as I no longer need it?

If the trip has not taken place due to the travel restrictions currently in place, and provided you have not made a claim under the policy, and there are no claims pending to be made, then you can cancel your single trip policy and will receive a 50% refund in the premium (excluding any administration charges involved in the issuing or amending of the policy).