Money worries

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Fraud support

How we can help

Fraud and scams continue to rise in the UK, and they are becoming more and more sophisticated to try and catch us unaware. If you’ve been the victim of a scam or fraudulent activity, not only does it come with a monetary cost, but it could also have a detrimental effect on your mental health and confidence.

But remember, you’re not alone, even the most aware of us get caught out too, it can happen to anyone.

We’re here to help and support.

If you’ve been the victim of a scam or fraud, we’re on your side. If it’s had an adverse effect on your finances or mental health, we can help you get through it.

Please note, this page is written to address people who’ve been affected by fraud. However, it may also be useful for family, friends, colleagues or those close to someone who’s been the victim of scammers.

Get in touch

Talk to us

We understand that life can bring challenges and is different for everyone. If you’re struggling to keep up with payments or finding things challenging, we’re here to support you as best we can.

If you’d like to speak to us:
Our virtual assistant can answer many frequently asked questions, put you in touch with a Customer Specialist and tell you how to reach us out hours.

You can call us on 0345 165 5773. Our Customer Specialist and Call Centre teams are available Monday to Friday 8.30-6pm and Saturday 8.30-4pm.

Need help with something else?

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Health and wellbeing

Health challenges can affect us all, and when they do, even simple tasks can feel overwhelming. We're here to help however we can.

Get health & wellbeing support
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Accessibility

We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.

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Life events

If you're dealing with a life event such as redundancy, bereavement or loss of capacity we're here to support you.

Get support with life events