Important information about Coronavirus (COVID-19) and Rias travel insurance
On 11/03/2020 the World Health Organisation declared the ongoing Coronavirus (COVID-19) outbreak a pandemic, at which time it became a known event. This affects the cover provided by Rias Travel Insurance policies.
Any policies purchased on or after 17/03/2020 will not include cover under any section (apart from the Medical Expenses section) for claims directly or indirectly caused by the Coronavirus, including any preventative containment or delay measures implemented nationally or internationally.
For any policies issued before 17/03/2020 cover remains as per the policy's terms and conditions.
If you have purchased a Rias travel insurance policy before 17/03/2020 and are concerned about how the Coronavirus might affect your cover, please check our frequently asked questions on our Coronavirus (COVID-19) important information page.
|We are withdrawing our RIAS Travel insurance product from the 25th August 2021. We will continue to provide cover for our existing travel customers and any claims which have been made or may be made before the policy expires will be treated as normal.|
Should you require Travel insurance after the 25th August 2021, you can visit the BIBA Find Insurance website for further details - https://insurance.biba.org.uk/find-insurance. This website will also help you find a specialist insurer if you have a serious medical condition and would like to purchase travel insurance.
We are very sorry for any inconvenience that our decision to withdraw RIAS travel insurance may cause. If you do have any questions, please call us on 0345 045 1320. Lines are open Monday to Friday, 08:30am – 6pm, Saturday, 08:30am – 4pm. One of our friendly and qualified advisers are on hand to take your call and answer any questions.
Our annual multi-trip policy gives you cover for a period of one year, and covers any number of trips during that period, as long as they're less than 31 days. Our single trip policy gives you cover for one individual trip of up to 150 days.
As long as you've declared all existing medical conditions to us – for you and for each member of your travelling party – and paid any additional premium that may be due, your policy can normally be extended. Just so you know, we offer a medical screening process. Once you've accepted the policy, we'll take you through this process.
The Foreign and Commonwealth Office publishes the latest advice on every country and whether it's safe to travel. Visit the Foreign and Commonwealth Office website. Alternatively, you can call the Foreign and Commonwealth Office Travel Advice Line on 0345 850 2829.
You can cancel your policy within 14 days of receipt of your policy documentation and receive a full refund, providing you've not taken a trip protected by the cover provided, not made a claim against the policy and there's not been an incident likely to give rise to a claim. No refund will be provided after this 14-day period. If you've got a single trip policy, we'll only refund your premium if there's more than a 28-day period between the date we issue the policy and your scheduled return date home. Please call 0345 234 0008 if you'd like to cancel your policy.