Making an Insurance Claim

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If you need to make a claim on your insurance policy, you'll benefit from access to a UK-based claims service designed to ease you through the process and make sure you have peace of mind in such difficult circumstances.

Just select your insurance type from the list below, and either fill out an online form or call the number provided. You can also click the links to find out more information.

To know exactly what you're covered for, read our policy documents.

Record your claim using the form below:

Please provide your claim details below and our claims team will be in touch with you as quickly as possible.

Policy number (if known)

*Vehicle registration number

*Policyholder First name

*Policyholder Last name

Your name (if you are not the policyholder)

Best telephone number to call

*What's the best time to call you?

*Email address contact details

*Date of incident

*Type of claim

*Description

*Do you take responsibility for the incident?

*If not, please give details

*Is the vehicle secure?

*Where is the vehicle currently?

Third party details

Third party vehicle registration number

Third party car make and model

Third party damage

*Is the vehicle driveable?

How to get in touch over the phone:

For car insurance claims, please call 0345 125 6850

For windscreen claims, please call 0345 125 6862

For more information and tips when making a claim click here

Record your claim using the form below:

Please provide your claim details below and our claims team will be in touch with you within 48 hours. Please note we will be likely to contact you between 6pm and 10pm to discuss your claim.

*Title

*First Name

*Last Name

Policy number (if known)

Preferred phone number

Secondary phone number

*Email Address

*Postcode

Road name

House number/name

Town/City

*When did you first notice the damage and/or become aware of the incident?

*Do you have a particular vulnerability that we should consider when dealing with your claim?

Please tell us about the circumstances of your claim, give us a brief description of the damage and mention anything else you feel is relevant.

What steps have you taken (if any) to limit the damage?

File upload

How to get in touch over the phone:

To make a home insurance claim, please call 0345 122 3281

If you've added an optional extra to your home insurance policy, these are the contact numbers you'll need:

For Legal Expenses call 0345 841 0018

For Key Protection call 0345 604 1034

For Home Protection and Home Protection Plus call 0345 840 2730

For Identity Theft call 01444 442343

For Garden Secure call 0345 045 1328

For Broken Bones Cash Plan call 0345 045 0134

For Personal Accident call 0344 748 0103

For more information and tips when making a claim click here

For information on how the Coronavirus (COVID-19) pandemic might affect your cover, please check our Coronavirus (COVID-19) important information page.

To make a travel insurance claim, please call 0345 415 0455.

Lines are open 24 hours a day, 7 days a week.

Policy start date from 1st June 2018

To make a breakdown claim, please call 01206 812711. Lines are open 24 hours a day, 7 days a week.

Policy start date before 1st June 2018

To make a breakdown claim, please call 01444 442772. Lines are open 24 hours a day, 7 days a week.

For caravan claims, please call 0345 330 3004

To make a claim under your life plan, please call 0345 600 6830

To make a claim under your funeral plan, please call 0800 633 5124

Car insurance from £205*

Home insurance from £105*

Take our flexible single or annual multi-trip travel insurance away with you

Existing customers

Making a claim

Car insurance claims

Home insurance claims

Travel insurance claims

Breakdown claims

Caravan claims

Life plan claims

Funeral plan claims