Making a claim

Record your claim using the form below:

Please provide your claim details below and our claims team will be in touch with you as quickly as possible.

Policy number (if known) *

*Vehicle registration number *

*Policyholder First name *

*Policyholder Last name *

Your name (if you are not the policyholder) *

Best telephone number to call *

*What's the best time to call you?

-- Select an option -- Morning Afternoon Evening No preference *

*Email address *

*Date of incident *

*Type of claim *

*Description *

*Do you take responsibility for the incident?

Please select... Yes No *

*If not, please give details *

*Is the vehicle secure? *

*Where is the vehicle currently? *

Third party details

Please provide the name, address and contact number for the third party.

*

Third party vehicle registration number *

Third party car make and model *

Third party damage *

*Is the vehicle driveable?

Please select. Yes No *

Word verification

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How to get in touch over the phone:

For car insurance claims, please call 0345 125 6850

For windscreen claims, please call 0345 125 6862

For more information and tips when making a claim click here

To make a home insurance claim, the quickest way is to register your claim online, using the form below. Alternatively, call 0345 122 3281

Please provide your claim details below and our claims team will be in touch with you within 72 hours. Please note we will be likely to contact you between 6pm and 10pm to discuss your claim.

*Title

Please select title Mr Mrs Miss Ms Dr Prof Rev *

*First Name *

*Last Name *

Policy number (if known) *

Preferred phone number *

Secondary phone number *

*Email address *

*Postcode *

Road name *

House number/name *

Town/City *

*When did you first notice the damage and/or become aware of the incident? *

*Do you have a particular vulnerability that we should consider when dealing with your claim? *

Please tell us about the circumstances of your claim, give us a brief description of the damage and mention anything else you feel is relevant. *

What steps have you taken (if any) to limit the damage? *

File upload

Please submit your file in one of the following formats: jpg, jpeg, png, pdf, doc, docx. Maximum file size: 4MB

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If you've added an optional extra to your home insurance policy, these are the contact numbers you'll need:

For Legal Expenses call 0345 841 0018

For Key Protection call 0345 604 1034

For Home Protection and Home Protection Plus call 0345 840 2730

For Identity Theft call 01444 442343

For Garden Secure call 0345 045 1328

For Broken Bones Cash Plan call 0345 045 0134

For Personal Accident call 0344 748 0103

For more information and tips when making a claim click here

For information on how the Coronavirus (COVID-19) pandemic might affect your cover, please check our Coronavirus (COVID-19) important information page.

To make a travel insurance claim, please call 0345 415 0455. 

Lines are open 24 hours a day, 7 days a week.

Policy start date from 1st June 2018

To make a breakdown claim, please call 01206 812711. Lines are open 24 hours a day, 7 days a week.

Policy start date before 1st June 2018

To make a breakdown claim, please call 01444 442772. Lines are open 24 hours a day, 7 days a week.

For caravan claims, please call 0345 330 3004

To make a claim under your life plan, please call 0345 600 6830

To make a claim under your funeral plan, please call 0800 633 5124