Existing customers

Making a claim

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If you need to make a claim on your insurance policy, you'll benefit from access to a UK-based claims service designed to ease you through the process and make sure you have peace of mind in such difficult circumstances.

Just select your insurance type from the list below, and either fill out an online form or call the number provided. You can also click the links to find out more information. 

To know exactly what you're covered for, read our policy documents.

Car insurance claims

Record your claim using the form below:

Please provide your claim details below and our claims team will be in touch with you as quickly as possible.

Please provide the name, address and contact number for the third party.

How to get in touch over the phone:

For car insurance claims, please call 0345 125 6850

For windscreen claims, please call 0345 125 6862

For more information and tips when making a claim click here

Home insurance claims

Please provide your claim details below and our claims team will be in touch with you within 48 hours. Please note we will be likely to contact you between 6pm and 10pm to discuss your claim.

Please submit your file in one of the following formats: jpg, jpeg, png, pdf, doc, docx. Maximum file size: 4MB

How to get in touch over the phone:

To make a home insurance claim, please call 0345 122 3281

If you've added an optional extra to your home insurance policy, these are the contact numbers you'll need:

For Legal Expenses call 0345 841 0018

For Key Protection call 0345 604 1034

For Home Protection and Home Protection Plus call 0345 840 2730

For Identity Theft call 01444 442343

For Garden Secure call 0345 045 1328

For Broken Bones Cash Plan call 0345 045 0134

For Personal Accident call 0344 748 0103

For more information and tips when making a claim click here

Travel insurance claims

For information on how the Coronavirus (COVID-19) pandemic might affect your cover, please check our Coronavirus (COVID-19) important information page.

To make a travel insurance claim, please call 0345 415 0455. 

Lines are open 24 hours a day, 7 days a week.

Breakdown claims

Policy start date from 1st June 2018

To make a breakdown claim, please call 01206 812711. Lines are open 24 hours a day, 7 days a week.

Policy start date before 1st June 2018

To make a breakdown claim, please call 01444 442772. Lines are open 24 hours a day, 7 days a week.

Caravan claims

For caravan claims, please call 0345 330 3004

Life plan claims

To make a claim under your life plan, please call 0345 600 6830

Funeral plan claims

To make a claim under your funeral plan, please call 0800 633 5124