About us

Everything you need to know about us

We believe in providing high quality, affordable insurance and unbeatable customer service. Since we launched over 25 years ago, we’ve helped millions of customers enjoy peace of mind and provided comprehensive cover for a range of products, including: 


Our service

Our insurance has been designed to help save you money, without having to compromise on quality. We place importance on giving you peace of mind, at all times. So much so, we make sure you have access to a UK-based claims service whenever you need us. We're on hand 24/7 to help you get everything back to normal.

Our team

Our office and call centres are based in Bournemouth. We employ over 900 people, all of whom are extensively trained to give you the highest level of service at all times. When you contact us, we’ll give you all the time and attention you need to get the right cover for you. We pride ourselves on providing you with the right service, but if we do get it wrong, please give us the chance to put it right. Or, if we do a great job we'd love to hear from you, so we can pass the feedback on.

If you have any feedback, please contact us at: customerrelations@rias.co.uk

Our customer promise

We believe in giving you high quality, affordable insurance, along with unbeatable customer service and an active involvement in our local community. For that reason, we're constantly looking at ways to improve your experience from the first time you contact us. We offer: 

  • Flexible, affordable cover
  • Dedicated helplines staffed by trained consultants
  • A range of optional extras to cover all your needs
  • Access to making a claim 24 hours a day, 7 days a week
  • Specialist consultants in UK call centres

Our awards and expert ratings