Hello, we're Rias.
When Ageas bought us in 1997, we aimed to safeguard what matters to you with high-quality, reliable insurance at a reasonable cost. Fast forward to today, and this vision still drives us. Over 4 million customers trust Ageas and Rias to protect their cars, homes and travel adventures.
Car insurance
We provide car insurance from Ageas, one of the largest car insurers in the UK. Ageas Insurance Ltd paid 99.6% of car claims between August 2023 and July 2024.
Home insurance
Like our car insurance, our home insurance is Defaqto 5* rated – one of the highest levels of cover.
Travel insurance
Our UK-based customer service teams are there when you need us the most – round the clock.
The excellent service you expect, and then some.
We have focused on giving our customers peace of mind and affordable insurance since 1997.
Our UK-based customer service team aims to support you fast, with a 24-hour emergency helpline ready to assist.
That’s not all that’s round-the-clock.
Here for you when it matters most. Anytime.
Our service includes:
- Flexible, affordable cover and optional extras
- Dedicated helplines with trained support
- Friendly, expert teams in UK call centres
- Access to our 24/7 online claims service
Managing your online account is quick, easy and secure. You can access it anytime without extra admin fees when you make changes.
91% of Rias customers surveyed* gave 4 or more out of 5 for how easy it was to use their online account.
Our online UK based claims service is always there for you, 24/7, to help you ease through the claim process.
*Based on 2,581 customers surveyed between Jan and May 2024.
Awards and recognition
We want to make insurance simple and stress-free. We’re thrilled about the recognition we’ve received, here are few of our most recent awards
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Trustpilot4.1 out of 5 based on over 10k reviews |
DefaqtoOur Car and Home insurance products are Defaqto 5 Star-rated, providing one of the highest levels of cover in the market. |
Some of our recent awards and accreditations include:
British Insurance Awards 2024
In recognition of its technical capabilities and commitment to supporting customers through the increase of extreme weather events, Ageas Insurance Ltd won the ‘Claims Initiative of the Year – Insurer’ at the British Insurance Awards 2024
UK Top Employer 2024
For the third consecutive year, Ageas^ is certified as a Top Employer for 2024 in the UK, for HR policies and people practices, such as Disability confidence leadership, Employee listening and Internal communications.
View more of Ageas’ award wins
Insurance Times Awards 2023
Ageas* won Gold in the 'Personal Lines Insurer of the Year' category at the Insurance Times Awards 2023.
Protecting customers since 1824
We live up to our 200-year history of outstanding service by constantly trying to improve. We do it differently if we get it wrong. But we also love to hear when we get it right.
Let us know (either way) at customerrelations@rias.co.uk
Our executive team
Our CEO, Ant Middle, leads our executive team in the UK. They deliver the strategy behind our vision, including brilliant customer service and doing the right thing for our people, community and the environment.
Talking of community …
We actively support our community with four offices across England and teams around the UK engaging with local people and prioritising what matters to them.
Whether raising funds for our charity partner Air Ambulances UK, volunteering at Pride events or partnering with colleges and universities on apprenticeships, we aim to make a difference.
Going further on sustainability
We strive to reduce our carbon footprint and make our business more sustainable. It won’t be overnight, but we’re getting there.
In 2023:
- 62% of repairs that qualified used at least one green part – undamaged, quality controlled, guaranteed parts salvaged from a car to fix another
- Greenhouse gas emissions decreased by 46% in 2022 vs 2021
- Electricity use went down by 47% against 2019
- Commuting emissions dropped by 80% vs 2019
Find out more about in our Sustainability Hub
