Logging in to your Account

Having problems getting into your Account? We're here to help.

How to log in to your Account

Step 1

  1. Go to the log-in page
  2. Enter the email address you used to set up your policy, then choose Next.

Step 2

  1. Check your inbox for an email from Rias.
  2. Open it and select the secure link to sign in, no password needed.

    Can’t see it? It may be in your spam folder.

Step 3

  1. Select 'Log in to your Account'.
  2. You’re in.
  3. View your documents or make changes to your policy in a few clicks.

Didn’t get the email?

Check your spam or junk folder
Make sure you’ve entered the email address you used to set up your policy.

Link not working?

  • Your log in link is valid for 30 minutes. If it expires, please request a new one.
  • Requested more than one link? Just make sure you’re using the most recent email.

Still having trouble?

Step 1

  1. Select ‘Log in to your Account then choose ‘Need help?’ in the top right corner.
  2. This will open the Virtual Assistant, so you can start a chat.

Step 2

  1. You’ll be asked if you have an existing policy. Select ‘Yes’, then choose motor, home or travel.
  2. Enter your policy number, or information such as your address or car registration.

Step 3

Choose the option you need from the menu:

  1. To update your email, select ‘Change email address’
  2. If your email is correct, select ‘Problems logging in’ or ‘Something else’ and type: 'Can I talk to an agent'
  3. We’ll connect you to someone who can help.