Please see below an example of Your Agreement with Rias, also known as Terms of Business.
Who we act for
This agreement is a separate contract to your insurance policy and covers the insurance intermediary services that Rias provide to you.
Who we are
In this Agreement "we", "us" and "our" means RIAS, a trading name of Ageas Retail Limited, a wholly owned subsidiary of Ageas (UK) Limited and a sister company to Ageas Insurance Limited.
Who regulates us
We are authorised and regulated by the Financial Conduct Authority (FCA) as an insurance intermediary. Our firm reference number is 312468. You can check this information by visiting the FCA website at fca.org.uk/register.
Products we offer
We offer the following car insurance products and services.
| Product | Insurer and service providers |
| Car insurance | Insured by Ageas Insurance Limited |
| Breakdown cover | Insured by RAC Insurance Limited and services provided by RAC Motoring Services and RAC Insurance Limited. |
| Legal Expenses | Insured by RAC Insurance Limited and services provided by RAC Motoring Services. |
| Replacement car cover | Insured by Ageas Insurance Limited and services provided by Enterprise Rent-A-Car UK Limited |
We act on your behalf in arranging and administering your insurance policy(ies) and other services we provide. We act on behalf of the insurer(s) and the service providers of your policy(ies) in setting up your contracts with them.
We act as agent for the insurer for the collection and payment of your premiums. This means that payments are treated as being received by the insurer when they are received by us. Any premium refund is treated as received by you when it is actually paid to you. We will not pay you the amount of any interest that we earn from investing your money before paying it to your insurer.
Our services
We do not provide advice or recommendations in relation to the products and services we offer. The sales process is designed to help you establish your needs by providing appropriate information and asking you questions to help you make an informed buying decision. Please consider whether the policy and/or service meets your demands and needs before you decide to proceed.
How we get paid
Commission
When you arrange or renew your policy and any additional optional products, we may retain commission from your insurer(s) which is a percentage of the premium.
We may also receive a fee or commission (or other financial benefit) where we refer customers to independent companies that we partner with.
Fees
We charge fees to cover the costs involved in servicing and cancelling a policy and it's important you understand them.
Our fees vary, please log in to your Account, to see the fees and charges which may apply to your policy. If you're having trouble finding your documents or accessing your account, please get in touch, we'll be happy to help.
Cancelling after a claim
If you cancel your policy after a claim has been made your full premium may still be payable. See your policy booklet for full details.
What to do if you have a complaint
If we have not met your expectations and you would like to makea complaint, you can do so by contacting us directly. If you remain dis-satisfied you can contact the Financial Ombudsman Service. Full details on how to make a complaint about us or your insurer can be found in your policy documentation.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
Yes. You could be entitled to compensation from the FSCS if your insurer can’t meet its obligations to you. This depends on the type of person or business making the claim and the circumstances of each claim.
For compulsory types of insurance such as third party motor insurance you are covered for 100% of the claim, without any upper limit.
For non-compulsory types of insurance such as home insurance you are covered for 90% of the claim, without any upper limit.
You can find more information about the compensation scheme arrangements from the FSCS at fscs.org.uk
Privacy notice
For details of how we collect, use and store your personal data - please see our privacy notice or contact our Data Protection Officer at Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3YA or thedpo@ageas.co.uk. You can also request a copy of our privacy notice by contacting us.
The Law and Language Applicable to this Agreement
The Terms of Business Agreement and the services which we provide under it, are subject to the law of England and Wales and subject to the non-exclusive jurisdiction of the courts of England and Wales unless we agree otherwise. All communications from us relating to your insurance policy will be in English.