Contact Us
Need a hand? Here’s how you can contact us.
We're always happy to hear from you. There are a few different ways you can contact us, including email, Live Chat or on the phone. You may also be able to find the answer to your question in your policy documents.
Manage your policy online
You can change your address and switch vehicles with your online account. You can also upload proof of your No Claims Discount and renew your policy. Register or log in to your account to make changes to your policy anytime, day or night.
Call us about car insurance
For a car insurance quote
Please call 0800 561 0712.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
To discuss an existing car insurance policy
Please call 0345 650 0345.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
For help with your online account
Please call 0345 234 0119.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
To renew your car insurance policy
Please call 0345 045 1325.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
To speak to our Claims Team
Please call 0345 125 6850, our lines are open:
New car claims: Mon-Fri 8am - 9pm. To discuss an existing claim, our team is available Mon-Fri 9am - 5pm.
To request a Green Card
Please call 0345 165 0914.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
We will be able to provide you with a Green Card at no extra cost, but you will need to contact us 2-3 weeks before you travel to request one.
Send us a message about car insurance
Just so you know, by giving us your details in this form, you’re also giving us consent to phone you or send you an email regarding your query.
Green Card information
Call us about home insurance
For a home insurance quote
Please call 0800 561 0711.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
To discuss an existing home insurance policy
Please call 0800 183 9261.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
For help with your online account
Please call 0345 234 0119.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
To renew your home insurance policy
Please call 0345 234 0116.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
To speak to our Claims Team
You can report a new claim 24/7 using our online form or by calling 0345 122 3281 Monday to Friday 8.30am -11pm or Saturday and Sunday 9am-5pm, with our overnight teams available for emergencies 11pm-7am.
To discuss an existing claim, our teams are available Mon-Friday 9am-5pm.
Send us a message about home insurance
Just so you know, by giving us your details in this form, you’re also giving us consent to phone you or send you an email regarding your query.
Call us about travel insurance
To speak about an existing policy
Please call 0345 045 1320.
Lines are open Monday - Friday 9am -5pm.
To make a travel insurance claim
Please call 0345 415 0455.
Lines are open 24 hours a day, 7 days a week
Send us a message about travel insurance
Just so you know, by giving us your details in this form, you’re also giving us consent to phone you or send you an email regarding your query.
Speak to us on the phone
Give us a call
To discuss a caravan insurance policy, please call 01527 881 009.
To discuss an existing life plan insurance, please call 0345 600 6830.
To discuss an existing funeral plan insurance, please call 0800 633 5124.
Send us a message
Just so you know, by giving us your details in this form, you’re also giving us consent to phone you or send you an email regarding your query.