Help and support

How can we help?

Please click on your insurance product below, so that we can give you the best possible support. 

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Car insurance

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Home insurance

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Other insurance

Travel, caravan, life plans and funeral plans.

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Need help with a claim?

Find details on how to make and manage your claim here.

Claims
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Weather Advice

With the increase of extreme weather events in the UK, we're here to help you protect your home and offer support if your home is affected. Browse our weather hubs: flood, freeze and storm.

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Get in touch

Supporting all customers

Life can bring challenges, and we understand this can look different for all our customers. We’re committed to working in a way that supports your individual needs and circumstances. If you’re experiencing financial difficulties, are facing a challenging life event or need help with the way that we communicate with you, we’d like to help.

Find out how we can help

Contact Rias

We want to ensure you can quickly make any changes you need to make. Most changes can be made online via your online account and our Virtual Assistant is always available to help. Our call centre is open Monday to Friday from 08:30 - 18:00 and Saturdays from 08:30 - 16:00.

Make a complaint

We want to know if you're not happy with our service. Please get in touch and we will try to put things right for you as quickly as possible.

Make a complaint