Contact us

Choose from the contact details below to get in touch with the right person. When you contact us please make sure you include your policy/client number, full name, address and date of birth. If you do not include this information we may not be able to process your request.

  • Car insurance

    Get a new quote

    Get a quote online or call 0800 561 0712

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Email customerservice@rias.co.uk or call 0345 650 1212

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Please contact your individual insurer to make a claim. Please see details below.

    For UK claims call 0345 125 6850

    For EU claims call +44124 271 5924

    For windscreens call 0345 125 6862

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Home insurance

    Get a new quote

    Get a quote online or call 0800 561 0711

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Email customerservice@rias.co.uk or call 0345 234 0117

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Call 0345 122 3281

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit our complaints page for full details.

  • Travel insurance

    Get a new quote

    Get a quote online or call 0345 045 1320

    Lines are open 8.30am - 6pm Mon - Fri and 8.30am – 4pm Sat

     

    Amend your policy

    If you purchased your policy before 25th November 2015, please call 0800 183 1153. Lines are open 8.30am – 6.00pm Mon – Fri.

    If you purchased your policy on or after 25th November 2015, please call 0345 234 0008. Lines are open 8.30am – 6pm Mon – Fri and 8.30am – 4pm Sat.

     

    Make a claim

    If your policy started before 25th November 2015, please call 01444 442 615. Please refer to your policy booklet for the list of specific claims numbers. 

    If your policy started on or after 25th November 2015, please call 0345 415 0455. Lines are open 24 hours a day, 7 days a week.

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Caravan insurance

    Get a new quote

    Call 0800 781 9770

    Lines are open 8.30am - 6pm Mon – Fri and 9am – 12pm Sat

     

    Amend your policy

    Call 0800 781 9770

    Lines are open 8.30am - 6pm Mon – Fri and 9am – 12pm Sat

     

    Make a claim

    Call 0345 3303 004

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Breakdown insurance

    Get a new quote

    Call 0800 052 0686

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Email customerservice@rias.co.uk or call 0345 650 1212

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Call 01444 442 772

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Life plan

    Get a new quote

    Call 0800 183 0743

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Call 0345 600 6830

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Call 0345 600 6830

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Funeral plan

    Get a new quote

    Apply online or call 0800 633 5124

    Lines are open 24 hours a day

     

    Amend your policy

    Call 0800 633 5124

    Lines are open 24 hours a day.

     

    Make a claim

    Call 0800 633 5124

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Excess Protection

    Get Excess Protection

    To add Excess Protection to your policy call 03456 500 345

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Email: customerservice@rias.co.uk or call 0345 650 1212.

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat.

     

    Make a claim

    If your policy started on or after 21st February 2016, please call 0345 415 0483.

    If your policy started before 21st February 2016, please call 0344 571 2716.

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Legal Protection

    Get Legal Protection

    To add Legal Protection (home) to your policy call 0800 561 0711

    To add Legal Expenses (car) to your policy call 0800 561 0712

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Email: customerservices@rias.co.uk or call 0345 234 0117 (for home) and 0345 650 1212 (for car)

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Call 0345 841 0018 (for home) and 0345 841 0019 (for car)

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Key Protection

    Get Key Protection

    To add Key Protection to your policy call 0800 561 0711 (for home) and 0800 561 0712 (for car)

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Email: customerservice@rias.co.uk or call 0345 234 0117 (for home) and 0345 650 1212 (for car)

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Call 0345 604 1034

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Replacement Car cover

    Get Replacement Car cover

    To add Replacement Car cover to your policy call 0800 561 0712

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    E-mail: customerservice@rias.co.uk or call 0345 650 1212

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Call 0800 183 5464

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Home Protection

    Get Home Protection

    To add Home Protection to your policy, call 0800 561 0711

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Email: customerservice@rias.co.uk

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    For Home Protection and Home Protection Plus call  0345 840 2730

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit our complaints page for full details.

  • Garden Secure

    Get Garden Secure

    To add Garden Secure to your policy call 0800 561 0711

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Amend your policy

    Email: customerservice@rias.co.uk or call 0345 234 0117

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Call Direct Group on 0345 045 1328

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Broken Bones Cash Plan

    Amend your policy

    Email: customerservice@rias.co.uk or call 0345 234 0117

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a claim

    Call 0345 045 0134

     

    Make a complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Personal Accident

    Get Personal Accident cover

    To add Personal Accident to your policy, call 0800 561 0711.

    Lines are open 8:30am - 8pm Mon - Fri and 8:30am - 4pm Sat

     

    Amend your policy

    Email: customerservice@rias.co.uk or call 0345 234 0117

    Lines are open 8.30am - 8pm Mon - Fri and 8.30am - 4pm Sat

     

    Make a Claim

    Call 0344 748 0103

     

    Make a Complaint

    If you need to raise an issue with us, we’ll do everything we can to investigate and resolve the matter as quickly as possible. Visit out complaints page for full details.

  • Non specific enquiry

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