Accessibility

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Audio support

We want to ensure that we communicate in a way that works for you and want our service to be accessible for everybody. We’re able to offer audio support for our documents and our website is also accessible via screen-reading software.

Find out how you can adapt our website to suit you: accessibility page.

Please note, this page is written to address people who may need their documents in an audible format. However, it may also be useful for family, friends, colleagues or those close to someone who’s blind or partially sighted.

Get in touch

Get in touch

To request your documents in a different format, or if there's something else we can help with, our virtual assistant can put you in touch with a member of our Live chat team. If you'd rather speak to someone over the phone, please call us on 0345 165 5773. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.

Where else can I get help?

Need help with something else?

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Money worries

Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone.

Get support with money worries
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Health and wellbeing

Health challenges can affect us all, and when they do, even simple tasks can feel overwhelming. We're here to help however we can.

Get health & wellbeing support
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Life events

If you're dealing with a life event such as redundancy, bereavement or loss of capacity we're here to support you.

Get support with life events