Existing Customers

Access your policy online when it suits you

Back to existing customers hub

We want to make it as easy as possible for you to manage your insurance policy, whether you’ve got home or car insurance with us. That's why you can manage your account online 24/7 with no administration charges – meaning you can make adjustments when it suits you. You can: 

  • Update your personal details
  • Download your policy documents
  • Amend your policy
  • Renew your policy


For help and assistance with registering or using your account online, please read our FAQs below.

Existing customer FAQs

How do I register?

Step 1

Click the blue Register button. If you already have an account please click Log in.


Step 2

You'll then need to fill in our registration form. Have your policy number or web reference to hand, which you'll find at the top of your welcome email. Just so you know, this is case and format sensitive. Once you've entered all your details, click 'Create An Account'.

Step 3

When you've finished, you’ll see a message thanking you for registering. We'll send you an email to activate your new account shortly afterwards. Please check your spam folder in case it's not gone straight to your inbox. To complete your registration, just click the link in the email and go to the login page below. 

Once you've successfully signed in, you'll be able to take advantage of all sorts of online services, including viewing your policy documents, uploading your No Claims Discount documents, and making changes to or renewing your policy.

If you have any other queries about your online account, please speak to us via Live Chat 8:30am – 6pm Mon-Fri and 8:30am – 4pm Saturday or contact us.

I've forgotten my password, how do I reset it?

  • You can reset your password yourself online.
  • Click the ‘forgotten password’ link. This will take you to a page where you'll be asked to input your username and the answer to your security question that you originally set up.
  • We'll send you an email with a link and a temporary password. Click the link and use this temporary password to access your account.
  • Once you're logged in, you'll be asked to create a new password. 

I've forgotten my username, how do I retrieve it?

  • You can retrieve your username yourself online.
  • Click the ‘forgotten username’ link. This will take you to a page where you'll be asked to input your surname, date of birth and post code.
  • Once confirmed, we'll send you an email that contains your username.

I'm having problems registering

1. The registration page keeps generating an error. This will be due to either:

  • The information being input into the form is incorrect/in the wrong format
  • You've already registered

2. I haven’t activated my account:

To activate your account, you'll need to click the link within the activation email we sent you. This may be in your spam folder, or if you no longer have this email, you'll need to attempt to log into your portal. We'll send you another email with a link to activate and log into your account.

I can’t log in to my account

Check you are using the correct username and password (these may be case sensitive) use the ‘forgotten username’ and ‘forgotten password’ links to re set these details so you can log in. 

How do I provide proof of my No Claims Discount?

We'll get in touch with you if we need to see proof of your No Claims Discount. If we've already been in touch to ask you for proof, you can upload it in your online account. Once you're logged in, click ‘upload documents’. You can add your No Claims Discount file here, which will be sent to us to review. We'll then contact you to confirm your policy or to let you know if we need more information. Just so you know, if we ask you for proof of your No Claims Discount, you’ll need to send it to us within 14 days, otherwise, we’ll have to cancel your policy and won’t be able to restart it for you.

Can you provide me with my No Claims Discount for my new insurer?

If your policy hasn't been cancelled yet, you can access this yourself in your online account. Once you're logged in, click ‘Manage policy’ and in the documents section, you can open your certificate and save it to your computer. If your policy has been cancelled, please contact us via Live Chat or email.