FAQs

Read our most frequently asked questions. 

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Contact us

Get in touch with the right person to answer your questions.

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Existing customers

If you’re an existing RIAS car insurance or home insurance customer we want to ensure that you enjoy the best possible service at all times.

Here we give you all information you need – whether you want to manage your policy online or make a claim. Remember too that you can contact us at any time with any further queries: but in most cases you’ll be able to find the information you need at the links below.

 

Get the information you need with your account

Whether you’re a RIAS home insurance customer or car insurance customer you can manage your policy quickly and easily with no administration charges. You can: 

  • Update your personal details
  • Download policy documents
  • Amend your policy
  • Renew your policy

 

Do you need a new certificate?

Whether you have lost your documents, or they have been damaged or stolen, we want to make it easy for you to get a replacement. Simply email us now at customerservice@rias.co.uk or contact us via the relevant department.

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Renew your policy

All it takes is a simple phone call to renew your policy: or you can just fill in and return our renewal invitation that will be sent to you automatically before your cover expires.

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Amend your policy

Making adjustments to your RIAS home or car insurance policy is simple – whether it’s an address change or adding another policyholder. 

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Make a claim

If you are looking to make a claim after an insured event, we want to make the process as quick and easy as possible to get your life back on track.

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Policy documents

If you wish to view the latest versions of our RIAS home and car insurance documents just read on for more information.

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Making a complaint

Providing the best customer service in the insurance sector is absolutely vital to RIAS as we pride ourselves on our reputation. However, if any circumstances do arise in which you feel you need to raise any issue then do not hesitate in getting in touch. Follow the link below to find out how you can register a complaint.

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