Your account

At RIAS we want to make it as easy as possible to manage your insurance policy, whether you’re a home insurance or car insurance customer. As a result, it is now possible to manage your account online with no administration charges – meaning you have access to your policy 24hrs a day and can make adjustments to it at times that suit you.

All you have to do is register at the RIAS website and then you will be able to update your personal details, download policy documents, amend your policy and even renew your policy. 

But we are here if you need us. To contact us about your account you can email customerservice@rias.co.uk or call us on 0345 234 0119.

Step 1

Go to Your account to get to the Account Log In page (add the Account Log in page to your favourites so that you find it easily in the future). Or click on the 'Your account' link at the top right of the screen.

 

Step 2

On the Account Log In page click the green ‘Create An Account’ button.

Your account

Step 3

When you create an account please note that the information (username, password, security answers, policy number etc) is case sensitive . 

Step 4

Complete the Account Details, using the green question marks to help you.

Your account

Step 5

In the Policy Details section you have to enter your unique Policy Number/Web Reference.

Your account

Step 6

In the Security Details section you will need to create your own security question and put in the answer. For example the name of your first pet, the name of the street you first lived in etc. If you ever forget your password the question you create will be asked and you must provide the correct case sensitive answer to gain access to your account again.

Your account

Step 7

Click the grey ‘Create an Account’ box at the bottom of the screen.  A message will pop up thanking you for registering.

Your account

Step 8

You will receive an email  within ten minutes (this may go into your spam/junk emails depending on the settings for your email account). You will need to click on the link in the email to activate your account

 

Following these steps will complete your account registration and activation. You will then be able to log in to view your account and upload or download documents at any time.

If you have any other queries regarding your policy please contact us on the customer services number 0800 183 9261. Lines are open 8:30am – 8pm Mon-Fri, 8:30am – 4pm Saturday.

 

 

Step 1

Please make sure you upload your proof of no claims discount. You can do this by:

 

  • Taking a picture on your camera, phone or tablet
  • Scanning the document
  • Using a document already saved on your PC

 

Step 2

Once you have logged into ‘My account’ click on ‘Manage Policy’.

Your account 

Step 3

Then click on ‘Upload documents’.

Your account 

Step 4

And then click the ‘Add files’ button.

Your account

Step 5

You will then need to select your proof of no claims discount document from the relevant folder on your computer. Please double check the correct file has uploaded.

Your account 

Step 6

Finally, use the drop down menu and select ‘proof of NCD’. Then click ‘Start Upload’.

Your account

 

Step 7

Once the file has uploaded click 'Finish'.

Your account

 

You will also receive a confirmation email from us within 5 working days to confirm we have received your proof of no claims discount successfully.

 

 

Frequently asked questions 

Click the 'Your Account' link then click 'Manage Login Details' on the left. You can enter a new password on this page.

This email address is the one we will use to contact you if you forget your password. It can be a different email address to the correspondence email address that you used on your policies. Click the 'Your Account' link then click the 'Manage Login Details' button on the left.

This site enables you to view details about your policy, such as policy excesses, as well as view or request printed copies of your policy documents, such as certificates.

Click the 'Your Account' link then click the 'Manage Policy' button for the policy in question in the 'Your Policies' section towards the centre of the page. You can then scroll down the page to view your policy details.

You can click the 'View' button next to any of your documents to view a PDF of the document. If your policy has any future changes, such as a renewal or an amendment, you can view the details of the future change by clicking the 'Manage Future Policy' button. You can view the details of the policy that is currently under cover using the 'Manage Policy' button.

If you need to make changes to your policy, click the 'Your Account' link then click the 'Manage Policy' button in the 'Your Policies' section towards the centre of the page. You can then scroll down to view your current policy details.

Choose the section that you need to change by clicking one of the 'Amend...' links. For example, if you want to change the drivers on your car policy, you would click the 'Amend Drivers' link in the 'Drivers' section. You are then able to make changes to multiple sections as required.

If your policy has any future amendments, you have to click the 'Manage Future Policy' button next to the latest future change in order to be able to make further changes.

Changes cannot always be made to policies on this site for a variety of reasons, and in these circumstances you will be advised to contact us to discuss changing your policy.

Yes. Clicking the 'Contact Us' link in the top right of the page will enable you to send a message to one of our advisors who will look to respond to you as soon as possible.

On the left-hand side of the main Your Policies page are xbuttons which will allow you to get a quote for a new policy. Simply click on the appropriate button to get a new quote.

As your policy nears the renewal date, you may be able to renew your policy online. Click the 'Your Account' link then click the 'Manage Policy' button for the policy in question in the 'Your Policies' section towards the centre of the page. You will then be taken through the renewal process.

You can currently upload the following file types:

  • Image files such as .JPG, .PNG and .GIF
  • Adobe Portable Document Files (.PDF)  

You cannot upload the following file types:

  • Word documents such as .DOC or .DOCX
  • Excel documents such as .XLS or .XLSX
  • High resolution image formats such as .TIFF  

Saving images in acceptable formats:

Any art package can be used to save images as a .JPG, .GIF, or .PNG file. Most Microsoft Windows operating systems come with Microsoft Paint, and other free packages can easily be downloaded from the web.

PDF creation:

There are many ways to create a .PDF file. Your scanner will (usually) come bundled with a PDF creation tool. Scan the image in and use the software to create a PDF file. If you have a copy of Microsoft Office 2010, you can create a PDF file from Microsoft Word by importing your scanned image into a blank document, then using the 'Save As' feature to convert it to a PDF file.Alternatively, there are freeware/shareware PDF creation utilities out there. However, be aware that some of the "30-day trials" may put a watermark onto every one of your scans. These watermarks will be there until you purchase the full software package. Documents with these watermarks may not be accepted. 

The maximum file size per upload is 3MB (Megabytes). If your file is larger than this maximum limit your upload will be rejected with an error message. See the FAQ below 'How do I make my image files smaller?'

Sessions will be timed out after 30 minutes of inactivity.

This usually appears when the reference number has been ‘copied and pasted’ into the field, it will put an extra blank space at the end so it will not recognise the number.

Image files:

Scanned images of insurance documents can be overly large if they have been scanned in at too high a level of quality (usually based on the dpi, or dots per inch, level). If they are stored as an image file - e.g. a .JPG, a .PNG or a .GIF file - you can resize the image using any art package. Most Microsoft Windows operating systems come with Microsoft Paint, and other free packages can easily be downloaded from the web. 

Alternatively, you could rescan the document(s) but using your scanner software, lower the dpi (dots per inch) value to a smaller amount. Most scanners default to 200dpi or 300dpi. If you set this value to 75dpi or 100dpi, the scanned file will be a lot smaller but ensure you can still read the information clearly before uploading it. Most modern scanning software will have a Pre-Scan mode where you can preview the scan. From this preview, you should be able to alter the dpi value before continuing with the full scan.

PDF files:

If, however, your documents are in a .PDF file, you will need to use the PDF editing tool that came with your scanner to lower the quality (known as down-sampling) or re-scan the document at a lower dpi setting.  

Remember to:

  • check that the PDF file is under the limit of 3MB (Megabytes) before uploading it. 
  • print out the scan to check that it is readable.  If you cannot read it, then we will not be able to either.