What makes the claims service so good?

All our customers’ have access to a 24/7 UK-based claims service who treat every call seriously and professionally, whilst always aiming to provide a fantastic level of service.


Our home insurance

If you’ve read some of the most unusual claims situations you’ll know how unpredictable life can be. Damage to your home or possessions can happen out of the blue, even as a result of the smallest incidents. But of course, you can’t spend your life worrying about every little thing that could go wrong.   

A good home insurance policy can give you peace of mind, along with a reliable claims team on hand should you need them. Making an insurance claim should be as simple and efficient as possible, so you can quickly get your life back to normality. That's why our customers have access to a UK-based claims team, who are ready to help 24 hours, 7 days a week.

Claims innovation awards


The claims service is provided by Ageas Insurance Ltd, winners of Best Insurance Claims Department of the Year at the 2015 Claims Innovation Awards.


All our customers’ claims are treated seriously, as they have access to an expert claims team who understand how easy it is for those unexpected incidents to come up. Each customer is also treated as an individual, so your claim can be resolved in the way that works best for you. 


Our car insurance

Owning a car comes with its own unexpected risks, too. If you’ve seen our TV ads, you’ll know that along with the common bumps and scrapes, your car may sometimes be subjected to damage from certain unusual sources. 

Just as with our home insurance, you'll have access to a friendly and efficient claims team, who aim to get you back on the road again as soon as possible. The UK-based claims team are ready to help our customers 24 hours, 7 days a week.

As well as aiming to get you back on road as soon as possible, our customers have access to a 24/7 UK-based claims team and can be confident that any repairs required are done to the highest standards. 


This is the kind of service that all our customers can expect, so making a car or home insurance claim is never a complicated or needlessly lengthy process, and you’re always given all the information and advice you need. If you need to make a claim, you can find all the numbers and information to get started.

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