What our customers are saying

Nobody enjoys the stress of having to make an insurance claim. But wouldn't it be great if, when you did, you could pick up the phone to someone in the UK who understands what you're going through, wants to help, and is there for you 24/7? Well that's exactly the sort of service that you can expect with our home insurance.

We receive many heartfelt thanks from grateful customers who have benefited from our market-leading service* - here are just a few of their comments and thanks:

"Excellent, I spoke to a lovely lady who made me feel like a homan being not a number thank you." - Mrs C Wilding, Kidderminster

"I felt that the people I spoke to right at the start could not help enough. My claim was handled quickly and made the process very easy after our break in at our home. Fantastic service and very helpful and friendly people." - Mrs S Gray, Melton Mowbray

"The service was superb. The new television was received at just after 10am the day after I was contacted by the claims handler. Very impressed."- Mr Pybus, Beverley

"I was amazed at how quickly and efficiently my claim was handled... And delighted. It meant I could pay for my glasses fully without worrying when I was going to get settled."- Mrs S Parker, Clacton-on-Sea

"Regular communication with a personal touch was very reassuring at an upsetting time. It was good to know that at the other end of the telephone was someone who really wanted to help. Swift resolution of the claim was another big plus"- Mr J Jarrett, Burgess Hill

"Everything was explained to me. What you would do next. You guided me through the process of claiming as I had never claimed before. You were sympathetic to our case, a freak downpour/flood. You were fast in authorising removal of damaged goods and payments. You really helped in our time of need as I was clueless really, never claiming before. Highly recommended. Thank you!!"- Mr D Hartley, Millom

*Household claims service, provided by Ageas Insurance Limited, has been awarded ServiceMark accreditation from the Institute of Customer Sercice by measuring up to the Institute's customer service standards and demonstrating ongoing commitment to customer service excellence.