Whether you want to change your address, add extra cover, or are thinking about leaving us our team are here to help.
Before you get in touch
Please make sure you have at least three of the following pieces of information to hand before you pick up the phone or drop us an email:
- policy number
- first line of your address and your post code
- your payment method – direct debit, debit card, credit card etc
- If you're calling us about your home insurance, the number of bedrooms in your home
- If you're calling us about your car insurance, your car registration details
If you amend your policy, we’ll confirm your changes and send you your new documentation by post.
Just so you know, there is a £25 administration fee for car policy amendments and a £15 fee for home policy amendments. For full details, please read your policy booklet.