Existing customers

Managing your policy offline

Back to existing customers hub

Whether you want to change your address, add extra cover, or are thinking about leaving us our team are here to help. 

Before you get in touch

Please make sure you have at least three of the following pieces of information to hand before you pick up the phone or drop us an email:

  • policy number
  • first line of your address and your post code
  • your payment method – direct debit, debit card, credit card etc
  • If you're calling us about your home insurance, the number of bedrooms in your home
  • If you're calling us about your car insurance, your car registration details

 

If you amend your policy, we’ll confirm your changes and send you your new documentation by post.

Just so you know, there is a £25 administration fee for car policy amendments and a £15 fee for home policy amendments. For full details, please read your policy booklet.

How do I make changes to my policy?

You can make changes to your policy from the minute you're on board with us. Just give us a call and you can update your personal details, change your address or vehicle and add policy extras. Just so you know, you can't make changes online if we've already invited you to renew your policy.

Car insurance –  0345 650 0345 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Home insurance –  0800 183 9261 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Travel insurance – 0345 234 0008 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Breakdown insurance  0345 650 1212 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Caravan insurance – 01527 881 009

Or you can email us at customerservice@rias.co.uk.

Cancelling your new policy within 14 days

If you've taken out a new policy with us, you can cancel it within 14 days of the policy start date, or within 14 days of receiving your policy – whichever is later.

Your cancellation can either take effect immediately or from a future date, but it can’t be backdated. If it hasn’t started yet, we'll refund any pre-paid premiums.

If it's already started and you haven't made a claim, we'll refund any premiums already paid minus a charge for the period you've been insured for and an administration charge of £15.

Car insurance – 0345 650 0345 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Home insurance – 0800 183 9261 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Travel insurance – 0345 234 0008 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Breakdown insurance  0345 650 1212 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Caravan insurance – 01527 881 009

Or you can email us at customerservice@rias.co.uk.

RIAS Customer Services, 
Deansleigh House, 
Deansleigh Road, 
Bournemouth, 
Dorset, 
BH7 7DU

Cancelling your policy after 14 days

You can cancel your policy immediately, or for a later date, but you can’t backdate it. You'll need to give us a call to cancel your policy, it is not enough simply for you to cancel your direct debit instruction as this does not have the effect of ending your policy. If you haven't made any claims during the current period of insurance, we'll refund a percentage of your premium. This is in proportion to the period of insurance left unused, minus a cancellation fee, and is on behalf of your insurer.

We – or anyone we authorise – can cancel your policy for any reason by sending you seven days written notice by recorded delivery to the address we hold for you. If your policy is cancelled, it doesn't affect any rights or claims you may have before it's cancelled.

Car insurance –  0345 650 0345 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Home insurance –  0800 183 9261 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Travel insurance – 0345 234 0008 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Breakdown insurance  0345 650 1212 
(8.30am-6pm Mon to Fri and 8.30am-4pm Sat)

Caravan insurance – 01527 881 009

Or you can email us at customerservice@rias.co.uk.

RIAS Customer Services, 
Deansleigh House, 
Deansleigh Road, 
Bournemouth, 
Dorset, 
BH7 7DU

*Read the terms and conditions

^Car insurance from £154

10% of new car insurance customers paid £154 or less (1st May – 31st Jul 18). Premium depends on individual circumstances, payment method and cover chosen.

^^Home insurance from £94

10% of new customers paid £94 or less (1st May – 31st Jul 18) for our combined buildings and contents cover. Premium depends on individual circumstances, payment method and cover chosen.