Whether you want to change your address, add a policyholder or add extra cover, you can easily make changes to your insurance policy.
How do I make changes to my policy?
You can make changes to your policy from the minute you're on board with us. Simply log in and click ‘Manage policy', and you can make changes, such as amending your personal details or changing your address or vehicle. Just so you know, you can't make changes online if we've already invited you to renew your policy. You'll need to contact us.
Cancelling your new policy
Unfortunately, you can't cancel your policy online. Please get in touch with us directly.
Cancelling your new policy within 14 days
If you've taken out a new policy with us, you can cancel it within 14 days of the policy start date, or within 14 days of receiving your policy documents – whichever is later. To cancel your policy, call us on 0345 650 0345 or get in touch with our customer service team at:
Rias Customer Services,
Deansleigh House,
Deansleigh Road,
Bournemouth,
Dorset,
BH7 7DU
Your cancellation can either take effect immediately or from a future date, but it can’t be backdated. If it hasn’t started yet, we'll refund any pre-paid premiums.
If it's already started and you haven't made a claim, we'll refund any premiums already paid, minus a charge for the period you've been insured for and an administration charge of £25.
Cancelling your policy after 14 days
If you want to cancel your policy and it's been in effect for over 14 days, it’s important to contact us.
You can cancel your policy immediately, or for a later date, but you can’t backdate it. You'll need to give us a call to cancel your policy – cancelling your direct debit instruction alone won't cancel your policy. If you haven't made any claims during the current period of insurance, we'll refund a percentage of your premium. This is in proportion to the period of insurance left unused, minus a cancellation fee, and is on behalf of your insurer.
We – or anyone we authorise – can cancel your policy for any reason by sending you seven days written notice by recorded delivery to the address we hold for you. If your policy is cancelled, it doesn't affect any rights or claims you may have before it's cancelled.
For help with your online account, please read our frequently asked questions below:
