Financial & affordability worries support
How we can help
With households nationwide struggling to pay their bills, many people are understandably worried about the rising cost of living. Whether you’re facing rising bills or are concerned about paying your premiums, we may be able to help make your insurance affordable and flexible.
To regain control of your finances, it’s best to avoid defaulting on any of your arranged payments and speak to us as soon as you can. If you need help with practical money matters or personal support; whatever it is, we’re here to help you get back on track.
Please note, this page is written to address people who are worried about their personal finances. However, it may also be useful for family, friends, colleagues or those close to someone who may be experiencing financial problems.
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Health and wellbeing
Health challenges can affect us all, and when they do, even simple tasks can feel overwhelming. We're here to help however we can.
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Accessibility
We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.
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Life events
If you're dealing with a life event such as redundancy, bereavement or loss of capacity we're here to support you.
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