Managing your home insurance

Find out what you can do with your online account. For anything else our Virtual Assistant is here to help.

Manage your policy anytime, anywhere

Your online account is the fastest way to make changes to your policy 24/7, with no admin fees. For anything else our Virtual Assistant is here to help.

Woman on mobile

With your online account you can:

  • Change your address
  • Check or update your details
  • Change your cover
  • View and download your policy documents
  • Renew your policy

Need to make a different change?

There are still a few things you cannot do in your online account, please see below for the best way to get in touch.

Need to make a different change?

Changes to your car and driving

  • Change of vehicle not on the DVLA lookup list
  • Change of vehicle without a registration plate
  • Add, edit or remove modifications
  • Temporary vehicle
  • Temporary driver
  • Change your policy a month before your renewal date
  • Change your policy before your inception date
  • Change your policy when you have an open claim
  • Add, edit or remove claims or convictions
  • Opt into auto renewal

To make any of these changes please speak to a member of our Live Chat team via our Virtual Assistant or call us on 0345 165 5773. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

Payments

  • Pay a missed Direct Debit payment
  • Change your bank account for Direct Debits
  • Amend your bank details
  • Change "Executor" status
  • Cancel your policy/renewal
  • Undo a cancelled renewal
  • Switch payment type (monthly/annual) at renewal
  • Change payment details at renewal

To make any of these changes please speak to a member of our Live Chat team via our Virtual Assistant or call us on 0345 165 5773. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

Need help logging in?

If you've forgotten your username or password we'll get you back on track.