When it comes to your insurance policy, it’s important you have complete peace of mind. So if your insurance certificate is lost, damaged or stolen, we'll make sure we get a replacement to you as quickly as possible.
Get a new certificate online
If you're a car insurance policy holder and have registered for an online account you can access your certificate right up to when your policy lapses, for free. To get your certificate after it's lapsed please give us a call. You may be charged a £15 administration fee for each replacement certificate.
Phone us for a replacement certificate
To order a replacement insurance certificate on the phone, please contact the relevant department using one of the below numbers:
Car insurance – 0345 650 1212 – Choose options 1, 1, 4 and 2 after the welcome message
Breakdown cover – 0345 650 1212 – Choose options 1, 1, 4 and 2 after the welcome message
Travel insurance – 0345 234 0008
Caravan insurance – 0800 781 9770