Need help with your No Claims Discount?

Have we asked for your proof of No Claims Discount (NCD)?

Yes - If we've asked you to provide your proof of No Claims Discount (NCD), here you can find all the help you need to send it over to us quickly and easily. Please note you must provide us proof of NCD within 14 days from the day you purchased your policy to prevent the policy from being cancelled.

If you've already sent it to us, don't worry. We don’t need you to contact us or send it again. We will let you know as soon as your proof of NCD has been processed. 

No - If we haven't asked for your proof of NCD, please don't send it over, as it may cause additional confusion while we process your policy. 

If you're unsure of whether we've asked for your proof of NCD or not, please check your emails. If we do require your proof, we will have told you this in the welcome email we first sent you. Please make sure you check your spam folder.

Documents we accept as proof

The documents we consider as acceptable proof are a renewal invitation, a cancellation letter or a proof of bonus letter from your previous insurer. You can send original copies, photos or screenshots in one single file, as long as we can see the whole document.

Your proof of No Claims Discount must be:

  • From a private car insurance policy in the UK
  • Only used to insure one car. For example, if you have a multi-car policy, please send us the relevant document for the car you have insured with us

  • The proof should be no more than 2 years old
  • Provided by your previous insurer (such as your renewal invitation)
Rias renewal letter example
Tablet and mobile phone showing Rias online account registration page

Not registered for an online account yet?

It's quick and easy to register for an online account and you'll be managing your policy in next to no time.

How to send your proof of NCD

Here's how you can send us your proof of No Claims Discount: 

  • Upload the document to your account
  • Use the form below to upload your proof directly.
Mobile phone and tablet displaying Rias registration page

Upload your proof of No Claims Discount

If we have asked for your proof of NCD, you can upload your document below. Uploads can be in the following formats: Microsoft Word document, PDF, PNG and JPG (maximum size: 3MB). Make sure to send all pages on any letters you are using for proof. Please send your proof in one single submission, don't try to upload it more than once.

Upload your proof of No Claims Discount

No Claims Discount help video

Watch the video below for a quick view on the documents we accept as your proof of No Claims Discount and how you can provide it to us.

Frequently asked questions

How do I provide proof of my No Claims Discount?

We'll get in touch with you if we need to see proof of your No Claims Discount (NCD). If we've already contacted you, you can provide your proof of No Claims Discount by uploading it in your online account. Just so you know, if we ask you for proof of your No Claims Discount, you’ll need to send it to us within 14 days of purchase, otherwise we’ll have to cancel your policy and won’t be able to restart cover for you.

What to do

Once you're logged in, click ‘upload documents’. You can add your No Claims Discount file here, which will be sent to us to review.

If you haven't registered for an account yet, you can create your account here.

Alternatively, you can post your proof of No Claims Discount to the following address:

Deansleigh House, Deansleigh Road
Bournemouth BH7 7DU

Note: Please do not send your proof of NCD to any other postal address, as this may mean we are unable to process it or start your policy.

Once we’ve received your proof we'll then contact you to confirm it is acceptable or let you know if we need any more information.

What we accept

The documents we accept as proof of your No Claims Discount will have to be either a renewal invitation, a cancellation letter or a Proof of No Claims Discount letter from your previous insurer. Whichever option you go for,  the document you submit to us will need to include:

  • A letterhead that clearly identifies your previous insurer
  • Your previous policy number
  • Your previous policy expiry date
  • Your name
  • Your No Claims Discount in years

The document you upload through your account can be in a variety of formats, including PDF, or a photo in the following formats: GIF, PNG, JPG, JPEG and JPE. Just make sure your document is less than 3MB.

You can send original copies, photos or screenshots, as long as we can see the whole document.  Please send all pages on any letters you are using for proof. We’re happy to accept your proof as a single file.

Can you provide me with my No Claims Discount for my new insurer?

You can access your No Claims Discount certificate yourself in your online account, even if your policy has already been cancelled.

Once you're logged in, click ‘Manage policy’ and access the documents section. You can then open your certificate and save it to your computer. If you need any help with this, please contact us via Live Chat, email or give us a call on 0345 234 0119.

How many years of No Claims Discount can I accumulate?

We may ask you to provide proof of your No Claims Discount (NCD) entitlement when you join us.

Each insurer has a maximum NCD they will offer. Our maximum at Rias is 9 years. If you come to us with more than 9 years NCD, you will be entitled to our maximum discount of 9 years, which will show as ‘9 years’ on your documentation.

What are the benefits of an online account?

We want to make it as easy as possible for you to manage your insurance policy. That's why you can manage your account online 24/7 with no administration charges – meaning you can make adjustments when it suits you. You can: 

  • Update your personal details
  • View and download your policy documents
  • Amend your policy
  • Renew your policy

How do I create an online account?

Step 1

Click here to create your online account. If you already have an online account please log in

Step 2

You'll then need to fill in our registration form. Have your policy number or web reference to hand, which you'll find at the top of your welcome email. Just so you know, this is case and format sensitive. Once you've entered all your details, click 'Create An Account'.

Step 3

When you've finished, you’ll see a message thanking you for registering. We'll send you an email to activate your new account shortly afterwards. Please check your spam folder in case it's not gone straight to your inbox. To complete your registration, just click the link in the email and go to the login page below. 

Once you've successfully signed in, you'll be able to take advantage of all sorts of online services, including viewing your policy documents, uploading your No Claims Discount documents, and making changes to or renewing your policy.

If you have any other queries about your online account, please speak to us via Live Chat or give us a call us on 0345 234 0119. Our lines are open 8:30am – 8pm Mon-Fri and 8:30am – 4pm Saturday.

I've forgotten my password, how do I reset it?

  • You can reset your password yourself here.
  • You'll be asked to input your username and the answer to your security question that you originally set up.
  • We'll then send you an email with a link. Click the link and you'll be asked to create a new password before being logged in.

I've forgotten my username, how do I retrieve it?

  • You can retrieve your username yourself here.
  • This will take you to a page where you'll be asked to input your surname, date of birth and post code.
  • Once confirmed, we'll send you an email that contains your username.

I can’t log in to my account

Check you are using the correct username and password (these may be case sensitive) use the ‘forgotten username’ and ‘forgotten password’ links to re set these details so you can log in. 

How do I view my documents?

You can view all your documents in your online account. Once you’re logged in head to the ‘My Car’ or 'My Home' page and click on the ’Your documents’ tab. Here you will be able to see all your documents, to open a document just click on the view button next to it.

^^20% of new customers paid £105 or less between 1st Jan - 31st May 2020 for our combined buildings and contents cover. Premium depends on individual circumstances, payment method and cover chosen.