We'll get in touch with you if we need to see proof of your No Claims Discount (NCD). If we've already contacted you, you can provide your proof of No Claims Discount by uploading it in your online account. Just so you know, if we ask you for proof of your No Claims Discount, you’ll need to send it to us within 14 days of purchase, otherwise we’ll have to cancel your policy and won’t be able to restart cover for you.
What to do
Once you're logged in, click ‘upload documents’. You can add your No Claims Discount file here, which will be sent to us to review.
If you haven't registered for an account yet, you can create your account here.
Alternatively, you can post your proof of No Claims Discount to the following address:
Deansleigh House, Deansleigh Road
Bournemouth BH7 7DU
Note: Please do not send your proof of NCD to any other postal address, as this may mean we are unable to process it or start your policy.
Once we’ve received your proof we'll then contact you to confirm it is acceptable or let you know if we need any more information.
What we accept
The documents we accept as proof of your No Claims Discount will have to be either a renewal invitation, a cancellation letter or a Proof of No Claims Discount letter from your previous insurer. Whichever option you go for, the document you submit to us will need to include:
- A letterhead that clearly identifies your previous insurer
- Your previous policy number
- Your previous policy expiry date
- Your name
- Your No Claims Discount in years
The document you upload through your account can be in a variety of formats, including PDF, or a photo in the following formats: GIF, PNG, JPG, JPEG and JPE. Just make sure your document is less than 3MB.
You can send original copies, photos or screenshots, as long as we can see the whole document. Please send all pages on any letters you are using for proof. We’re happy to accept your proof as a single file.