Supporting all customers

We understand that life can sometimes bring challenges, and that this can look different for all our customers. If you are experiencing financial difficulties, or facing a challenging life event, we want to help and support you as best we can.

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We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs. 

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Health & wellbeing

Many of us will experience physical or mental health difficulties at some point in our lives, which can sometimes make it difficult to deal with daily tasks and financial matters.

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Life event

If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.  

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Money worries

Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone. We may be able to help make your insurance affordable and flexible; we can also guide you to additional support.



Losing a loved one is never easy. We can offer you support and guidance during times of loss.

Power of Attorney

If you need help managing your affairs, or know somebody who does, find out how to navigate your way through the process.  

Change of circumstances

Have you recently experienced significant life changes such as redundancy or a break-up? Find out what you can do so significant life events don’t impact your finances.

Serious illness 

If you’re living with a serious illness, or assisting someone who is, you’re not alone – there’s support available. 

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.

get in  touch

Get in touch

Life can bring challenges, and we understand this can look different for all our customers. If you’re experiencing financial difficulties, or you’re facing a challenging life event, we’d like to help.