When you make a car insurance claim there are a number of steps that will happen:
Please call us on the relevant number above.
Our claims team will ask you for full details of the incident and then tell you the next steps.
Our claims team will liaise with the relevant insurers, as well as sort out car hire and personal injury specialists if required.
Your claim will be settled. If you have excess protection and you've paid the excess, which can’t be recovered by a third party, you can claim back up to £300. To do this, call Auxillis Limited, formerly known as Albany Assistance Limited, see Excess Protection phone number.