Car claims

If you've had an accident, we are here to help.
If you're at the roadside and need urgent help, please call our helpline 0345 266 8670 available 24/7.

Here's what you should do next:

• Make sure you and your passengers are safe
• Don't accept any blame until you have spoken to us
• Swap details with the other people involved in the incident, for example names, contact details and vehicle/insurer details
• Take pictures if you can and it is safe to do so, particularly of the vehicle damage and the position of vehicles in the road.

Report your claim online, get in touch or you can reach us on 0345 266 8670

Check that you are covered by reading your policy documents which you can find in your Account or policy confirmation email.

What you need to know

• It's better to make a claim before you get any repairs carried out
• Tell us about an incident even if you are not claiming for your damage
• The sooner you report your claim it could reduce the overall cost of the claim.

What you need to do

• Check your excess. You can check this, your cover limits and details of endorsements in your Statement of Fact, which can be found in your Account or policy confirmation email.

How to make a claim

Check that you're covered by reading your policy documents.

• Your policy number. You can find this in your confirmation email or policy documents in your Account
• Details of what happened, where and when
• Photos of the damage to the car(s) or dashcam footage 
• Any witness contact details 
• Third party details including their vehicle registration and details. 

The more details you can give us, the quicker we can progress your claim. 

If you need help or would like to speak to someone, please call 0345 266 8670 or get in touch with us via our virtual assistant.

Start your claim

Once you're ready to make a claim, just follow the steps below:

• Have your policy number ready, you can find this in your confirmation email or policy documents in your Account
• Enter your policy number to find your policy
• Follow the steps to start your claim.

We’ll usually:

• Check that you’re covered by your insurance
• Confirm how much excess you’ll need to pay
• Review your claim and keep you updated
• Help organise repairs – we have a huge network of approved repairers
• We can help pick the best one for you and take care of everything
• Tell you if your car is repairable straight away
• Tell you what will happen next.

If you need help or would like to speak to someone, please call 0345 266 8670 or get in touch with us via our virtual assistant.

Browse our car insurance claims FAQs - for answers to questions on accidents, policy details, claims, complaints, fraud and troubleshooting.