Before you make a claim
What you need to know
- It's better to make a claim before you get any repairs carried out.
- Tell us about an incident even if you are not claiming for your damage.
- The sooner you report your claim it could reduce the overall cost of the claim.
What you need to do
- Check your excess
You can check this, your cover limits and details of endorsements in your Statement of Fact, which can be found in your online account or policy confirmation email. - Check that you’re covered
Check by reading your Insurance policy documents - Rias.
What you’ll need when you make a claim
- Your policy number. You can find this on your confirmation email or documents
- Details of what happened, where and when
- Photos of the damage to the cars or dashcam footage
- Any witness contact details
- Third party details including their vehicle registration and details.
The more details you can give us, the quicker we can progress your claim.
How to make a claim
The quickest way to register your car insurance claim is online.
When you click the button to register your claim online, you will be directed to the claims service on the Ageas website. Please note that RIAS is a trading name of Ageas Retail Limited. Ageas Retail Limited is a sister company of Ageas Insurance Limited. All claims are managed by Ageas Insurance Limited.
Our claims experts are on hand if you need us. You can reach us by calling us on 0345 125 6850.
What happens next
We’ll usually:
- Check that you’re covered by your insurance
- Confirm how much excess you’ll need to pay
- Send a link so you can upload photos or documents
- Review your claim and keep you updated
- Help organise repairs – we have a huge network of approved repairers. We can help pick the best one for you and take care of everything.
- Tell you if your car is repairable straight away
- Tell you what will happen next