Make an optional cover claim

What you need to know

• It's better to make a claim before you get any repairs carried out.
• Tell us about an incident even if you are not claiming for your damage.
• The sooner you report your claim it could reduce the overall cost of the claim.

• Your policy number. You can find this on your confirmation email or documents in your online account
• Details of what happened, where and when
• Photos of the damage to the cars or dashcam footage 
• Any witness contact details 
• Third party details including their vehicle registration and details. 

The more details you can give us, the quicker we can progress your claim. 

We’ll usually:

• Check that you’re covered by your insurance
• Confirm how much excess you’ll need to pay
• Send a link so you can upload photos or documents
• Review your claim and keep you updated
• Help organise repairs – we have a huge network of approved repairers. We can help pick the best one for you and take care of everything.
• Tell you if your car is repairable straight away
• Tell you what will happen next

Browse our car insurance claims FAQs - for answers to questions on accidents, policy details, claims, complaints, fraud and troubleshooting.