Supporting all customers

Dementia & Alzheimer support

How we can help

If you or a loved one have been diagnosed with dementia or Alzheimer’s, it may seem overwhelming, and we understand how challenging it can be. You might be thinking about allowing a family member or loved one to act on your behalf.

We’d like to offer you help and support in any way we can.

Find out more about Power of Attorney 


Elderly woman with carer

Please note, this page is written to address people who have been diagnosed with dementia or Alzheimer’s. However, it may also be helpful for family, friends, colleagues, or those close to someone with a dementia or Alzheimer’s diagnosis.

get in touch

Get in touch

We want to support you as best we can to make managing the daily tasks as easy as possible, use our virtual assistant to get in touch with a member of our Live Chat team, or if you'd rather hear a friendly voice, please call us on 0345 165 5773. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.