Travel Insurace

Privacy Policy

Below you can find details of the Rias travel insurance privacy policy – this policy should be read in depth before you take a policy out.  It includes information on how your personal information is used and our marketing. 


Use of your personal information

Please read this notice carefully as it contains important information about our use of your personal information. In this notice, we/us/our means:

(i) Ageas Retail Limited trading as Rias, whose registered office is at Deansleigh House, Deansleigh Road, Bournemouth, Dorset BH7 7DU, and any holding companies, subsidiaries and other linked companies.

(ii) Intana, a trading style of Collinson Insurance Services Limited, whose registered office is at Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN, and any holding companies, subsidiaries and other linked companies, including the underwriters Great Lakes Reinsurance (UK) SA.

Both are registered to collect and process personal data under the Data Protection Act 1998. (the “Act”),

Your personal information means any information we hold about you or anyone else in connection with any product or service we are providing to you.

We respect and safeguard the privacy of our users. This Privacy Policy outlines how we will do this, how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or any further details that we require) and how you can limit our use of this. Please read this Privacy Policy carefully which should be read together with our website terms and conditions.

You must ensure that all Personal Information you provide is accurate and complete and that all details (where applicable) contain your correct name and address and other requested details.

By providing personal data to us, you confirm that we may store, use and otherwise process your personal information for the purposes and in accordance with the Privacy Policy explained below. You should show this policy to anyone else whose name you give to us in connection with your insurance policy, as it will also apply to them. You may update your preferences in the manner described below.


How we use your personal information

We will use your personal information to enable us to manage your insurance policy, including handling underwriting and claims and issuing renewal documents. At times, we may also share your information with regulatory authorities, agents providing services on our behalf and other business partners. In addition, we will use your personal information in the ways described below. As part of our service we will ring you about any quotation you receive from us.

If we change the way that we use your personal information, we will write to you to let you know. If you do not agree to that change in use, you must let us know as soon as possible.


Sensitive information

Some of the personal information that we ask you to provide is known as sensitive personal data. This will include information relating to your health, race, religion and any criminal convictions that you have. We will use sensitive personal data about you to provide you with a quotation and manage your policy, including a medical screening where necessary to enable us to assess whether we can provide you with cover, and to provide you with the services described in your policy documents.


Sharing personal information

We may release your personal information to others if we need to prevent fraud or we are required or permitted to do this by law (for example, if we receive a legitimate request from the police or another authority); or there are any other circumstances where you have given your permission.

We may also share your personal information with operators of registers used by the insurance industry to check information that is given to us and prevent fraudulent claims.

We may pass information relating to your insurance policy and any incident (such as an accident or theft), to these registers.


Marketing purposes

We may use your personal information for marketing and research purposes and to help us meet your needs.

  • We may use, analyse, assess and carry out research using your personal information;
  • We may give you information about other products and services offered by us and selected third parties, which we think may interest you.
  • We may contact you if you abandon or fail to complete an online quotation to see if we can offer you any assistance with this.
  • We may also send you information via post, email, and/or telephone in accordance with your preferences.

If you do not want us to use your information for marketing or research purposes, please call us on 0845 650 1333 for Rias or email


Dealing with others on your behalf

To help you manage your insurance policy, subject to passing relevant security questions, we will deal with you or your husband/wife or partner or any other person whom we reasonably believe to be acting for you if they call us on your behalf in connection with your policy.


Monitoring and recording calls and CCTV

We may monitor and record telephone calls for training purposes, to improve our service and to prevent or detect fraud. We may also use CCTV recording equipment in and around our premises.



If you enter and win a competition on the site your name, address and entry may be used in publicity.


Further information

You are entitled to receive a copy of the information we hold about you. Please write to our Data Protection Officer, Compliance Department at either:

(i) Deansleigh House, Deansleigh Road, Bournemouth, Dorset, BH7 7DU giving your name, address and insurance policy or quote your reference number.
(ii) Intana, a trading style of Collinson Insurance Services Limited, Sussex House, Perrymount Road, Haywards Heath, West Sussex TH16 1DN

We are entitled to charge you an administrative fee of £10 for this. You may also request that we update your preferences or correct any inaccuracies.


Our website

We want you to feel secure when visiting our website and are committed to maintaining your privacy when doing so. We make limited use of "cookies" to monitor and analyse how parts of our site are used, but we do not use them to store personal information.

We use your IP-address to collect, among other things, internet traffic data and data regarding your browser type and computer.

In general you may visit the Rias website without providing us with any personal information about yourself. However, there are times when we may need information from you, which includes your internet address so that we can track unique visits to our site for analytic purposes.

We may also use cookies in our email communications to personalise the email and track whether the mail has been opened or read and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website.

Internet browsers normally accept cookies by default, although it is possible to set a browser to reject cookies. However, switching off cookies may restrict your use of our website and/or delay or affect the way in which our website operates.

The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times.

Our website uses Secure Socket Layer (SSL) to enhance security when entering sensitive data while requesting an online quote. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to inhibit unauthorised access by others.


Updating this privacy policy

We may add, modify, or remove portions of this Privacy Policy when we believe it is appropriate to do so and will ensure that the date that the Privacy Policy was last updated is set out below. Your continued use of the website will signify acceptance of any changes made.