FAQs by category

Frequently Asked Questions

  • How can I pay for my car policy? 

    There are a number of options. Annual premiums can be paid by credit card, cheque, debit card or 'Maestro'. You can also choose to set up a Direct Debit, to ensure regular yearly renewal although we will need to take the first month’s deposit before we can set up cover. For full details, ask our fully trained staff on freephone 0800 561 0712.

  • How do I make amendments to my home policy?

    Any alterations or additions to your policy can be made simply by calling one of our Customer Service Advisors on 0345 650 1333. Most alterations can be made while you are on the phone. Our advisors can also offer you a full range of policy enhancement products, and will be happy to discuss any other insurance-related queries you have.

  • What should I do if I wish to make a complaint?

    We aim to deliver a high standard of service at all times but should you ever have a reason to complain please go to our complaints page.

  • How can I pay for my car breakdown policy?

    There are a number of options. Annual premiums can be paid by credit card or debit card. You can also choose to set up a direct debit to ensure your yearly renewal. You can also pay by instalments, there may be a small extra charge for doing this. To speak to an advisor about this cover please call 0800 052 0686.