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0800 561 0711

Lines are open:
8.30am - 8pm Mon - Fri
8.30am - 4pm Saturday

Need to make a claim?

Your 24/7 UK-based claims team is ready to help you.

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For the seventh year running we have been awarded the highest 5 Star Rating by independent financial researcher Defaqto, for our excellent cover and benefits.

Home insurance FAQs

Read our most frequently asked home insurance questions. 

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Home Protection Insurance

At RIAS we recognise your home can be vulnerable to a wide variety of issues that can often prove both costly and time consuming to deal with. We’re dedicated to providing all our customers with total peace of mind, which is why when you add Home Protection to your policy, you will receive up to £500 in cover for call out, labour, parts and materials.

Help is available 24 hours a day, every day of the year to deal with any aspects of your claim as quickly as we can.


Levels of Home Protection cover

We offer two levels of Home Protection cover designed to suit your individual needs.

  • Home Protection
  • Home Protection Plus

Home Protection

Our Home Protection offers cover up to £500 for:

  • Plumbing and drainage – damage to your home’s internal plumbing or drainage system, where water damage or flooding is likely to happen inside the home.
  • Blocked toilet – where the only available toilet in the home has failed due to the toilet waste pipes being blocked.
  • Water supply pipe – your home’s water supply pipe has burst or been damaged, where water damage or flooding is likely to happen inside the home.
  • Electricity supply – if all the electrics inside the home suddenly fail.
  • Pest infestation – removal of pests within the home, including rats, mice, squirrels, wasps’/hornets’ nests.
  • Security – your home is vulnerable to break-ins following a failure or damage of locks, doors, or windows.

Home Protection Plus

Our Home Protection Plus offers up to £500 of cover for the above as well as up to £1000 towards emergency call out and boiler repair, following the break-down of your boiler, or a failure of your main heating and hot water.


Get in touch with us if you have any questions on the benefits of Home Protection or please read the home protection policy booklet. 


*Household claims service, provided by Ageas Insurance Limited, has been awarded ServiceMark accreditation from the Institute of Customer Service.