Your online account

Managing your online account FAQs

Save time and use your online account to manage your insurance, it's the quickest way to make any changes.

Forgotten your username?

No problem, it's easily done. The username for your online account will be your email address. If you can't remember the email you used to register, click here to reset your username.

This will take you to a page where you'll be asked to input your surname, date of birth and post code.

Once confirmed, this will take you to a page where you can choose how you would like to retrieve your username

If you choose to answer a security question, you’ll be asked one of the questions you set-up when creating your online account. Once answered successfully, you’ll then be shown your username

If you choose email, we’ll send you an email containing your username.

If you'd like some further guidance, please use the virtual assistant, on the right of the screen, for help.

Couple on computer

With an online account you can:

  • Change your address
  • Change your car
  • Make payments
  • View and download your policy documents
  • Renew your policy

Find out more about what you can and can't do in your online account for Car and Home.

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