Supporting all customers

Audio support

We want to ensure that we communicate in a way that works for you and want our service to be accessible for everybody. We’re able to offer audio support for our documents and our website is also accessible via screen-reading software.

Find out how you can adapt our website to suit you: accessibility page.

Please note, this page is written to address people who may need their documents in an audible format. However, it may also be useful for family, friends, colleagues or those close to someone who’s blind or partially sighted.

woman sitting down, with tablet in hands
Get in touch

Get in touch

To request your documents in a different format, or if there's something else we can help with, our virtual assistant can put you in touch with a member of our Live Chat team. If you'd rather speak to someone over the phone, please call us on 0345 165 5773. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.