SUPPORTING OUR CUSTOMERS

BRAILLE

We want our service to be accessible for everybody. If you’re blind or partially sighted, we can send documents in your preferred format, such as braille or large print. You can request this by clicking the button below.

Please note, this page is written to address people who may need their documents in a different format, such as in braille. However, it may also be useful for family, friends, colleagues or those close to someone who’s blind or partially sighted.

Get in touch

Get in touch

To request your documents in a different format, or if there's something else we can help with, our virtual assistant can put you in touch with a member of our Live Chat team. If you'd rather speak to someone over the phone, please call us on 0345 165 5773. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.