We want our service to be accessible for everybody. So, if you have dyslexia or a visual impairment, there are things we can do to tailor our service to your needs. For example, we can send documents in your preferred format, such as printing on a paper of your preferred colour to improve readability, just let us know.

Please note, this page is written to address people who may need their documents in a different format, such as on coloured paper. However, it may also be useful for family, friends, colleagues or those close to someone who has dyslexia or a visual processing disorder.

Get in touch

Get in touch

To request your documents in a different format, or if there's something else we can help with, our virtual assistant can put you in touch with a member of our Live Chat team. Or if you'd rather speak to someone over the phone, please call us on 0345 165 5773.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.