Accessibility

How we can help

We want our service to be accessible and easy to use for everybody and can tailor our service to suit you.

We all process information differently. That’s why we’d like to make adjustments wherever we can to make our documents and website as easy to use as possible. 

Here are some examples of the support we could offer, depending on your requirements:

Lady sitting down with tablet

  • Audio support  

    We can offer audio support for our documents, plus our website is accessible via screen-reading software. Find out about audio support

  • Alternative formats 

    Just let us know your preference and we can supply documents in your preferred format - including large print, coloured paper, braille and audio. 

  • Website accessibility 

    There are additional tools available to adapt our website, find out more on our accessibility page.

  • Other support 

    If there’s something else you’re looking for, please chat with our virtual assistant or get in touch with us directly. We’ll be happy to talk through what you need. Find out about the other support available

Accessibility FAQs 

If there’s anything you need to know about our accessibility options, read our frequently asked questions.

How do I receive documents in a different format?

If you need to receive documents or other information from us in an audio, Braille or other format, please chat online with a member of our Live Chat team, who will be happy to help. Find out more about how we can help with communication.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.

Where else can I get help?
Get in touch

Get in touch

To request your documents in a different format, or if there's something else we can help with, our virtual assistant can put you in touch with a member of our Live Chat team. If you'd rather speak to someone over the phone, please call us on 0345 165 5773. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

Chat online

Need more help?

Accessibility

We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.

Health and wellbeing

Many of us will experience mental or physical health difficulties at some point in our lives, which can sometimes make it difficult to deal with daily tasks and financial matters.

Life events

If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.

Money worries

Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone. We may be able to help make your insurance affordable and flexible; we can also guide you to additional support.