How we can help
We want our service to be accessible and easy to use for everybody and can
We all process information differently. That’s why we’d like to make adjustments wherever we can to make our documents and website as easy to use as possible.
Here are some examples of the support we could offer, depending on your requirements:
Audio supportWe can offer audio support for our documents, plus our website is accessible via screen-reading software. Find out about audio support
Alternative formatsJust let us know your preference and we can supply documents in your preferred format - including large print, coloured paper, braille and audio.
Website accessibilityThere are additional tools available to adapt our website, find out more on our accessibility page.
Other supportIf there’s something else you’re looking for, please chat with our virtual assistant or get in touch with us directly. We’ll be happy to talk through what you need. Find out about the other support available
If there’s anything you need to know about our accessibility options, read our frequently asked questions.
Need more help?
We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.
Health and wellbeing
Many of us will experience mental or physical health difficulties at some point in our lives, which can sometimes make it difficult to deal with daily tasks and financial matters.
If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.